Library Circulation Specialist — Customer Service & Access

cscc; North Carolina; On-site; USD 28,000 - 34,000; Part time

Job summary

CSCC's library is seeking a part-time Specialist in Library Circulation to support the service desk, check in/out materials, renewals, and re-shelving, while guiding patrons to access library resources and systems for an optimal user experience.

The role emphasizes respectful service, teamwork, and reliability, with weekend shifts as needed. An Associate's degree and two years of customer service experience are preferred, with training on OhioLINK item handling and library operations.

Qualifications

• Associate's Degree in related field.
• Two (2) years' experience in customer service.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

Responsibilities

• Circulation Support: staffing the service desk, checking in/out materials, renewing materials, re-shelving, shelf reading, shifting, creating patron records, processing OhioLINK items, and assisting in the computer lab.
• Assumes general responsibility for circulation operations under supervision.
• Supports library initiatives with regards to social media postings and content sharing.
• Customer Service: assists library patrons, uses library software systems, instructs patrons in system usage, resolves issues.

Skills

Customer service experience

Education

Associate's degree

Job description

CSCC's library is seeking a part-time Specialist in Library Circulation to support the service desk, check in/out materials, renewals, and re-shelving, while guiding patrons to access library resources and systems for an optimal user experience.

The role emphasizes respectful service, teamwork, and reliability, with weekend shifts as needed. An Associate's degree and two years of customer service experience are preferred, with training on OhioLINK item handling and library operations.