Library Customer Experience Specialist

Columbus Metropolitan Library; Columbus (OH); On-site; USD 24,810 - 32,042; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Generous paid time off

Mental health resources and assistance programs

Public Service Loan Forgiveness eligibility

Job summary

A community-focused library in Columbus is seeking a Customer Services Specialist to provide excellent support to library users. This full-time position involves assisting customers, managing transactions, and ensuring a welcoming environment. The ideal candidate will be effective in communication, knowledgeable about library technology, and committed to diversity in the workplace. Benefits include a comprehensive package for well-being and participation in the Ohio Public Employees Retirement System.

Qualifications

• Requires a High School Diploma or G.E.D.
• Ability to express oneself both orally and in writing.
• Knowledge of Internet and database services.

Responsibilities

• Serve as a primary contact point for library customers.
• Assist customers with library card accounts and inquiries.
• Manage money at the location and handle cash drawers.

Skills

Effective communication

Knowledge of Internet services

Library technology operation

Education

High School Diploma or G.E.D

Tools

Windows/Microsoft Office

Job description

A community-focused library in Columbus is seeking a Customer Services Specialist to provide excellent support to library users. This full-time position involves assisting customers, managing transactions, and ensuring a welcoming environment. The ideal candidate will be effective in communication, knowledgeable about library technology, and committed to diversity in the workplace. Benefits include a comprehensive package for well-being and participation in the Ohio Public Employees Retirement System.