Specialist, Library Circulation

cscc; North Carolina; On-site; USD 28,000 - 34,000; Part time

Job summary

CSCC's library is seeking a part-time Specialist in Library Circulation to support the service desk, check in/out materials, renewals, and re-shelving, while guiding patrons to access library resources and systems for an optimal user experience.

The role emphasizes respectful service, teamwork, and reliability, with weekend shifts as needed. An Associate's degree and two years of customer service experience are preferred, with training on OhioLINK item handling and library operations.

Qualifications

• Associate's Degree in related field.
• Two (2) years' experience in customer service.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

Responsibilities

• Circulation Support: staffing the service desk, checking in/out materials, renewing materials, re-shelving, shelf reading, shifting, creating patron records, processing OhioLINK items, and assisting in the computer lab.
• Assumes general responsibility for circulation operations under supervision.
• Supports library initiatives with regards to social media postings and content sharing.
• Customer Service: assists library patrons, uses library software systems, instructs patrons in system usage, resolves issues.

Skills

Customer service experience

Education

Associate's degree

Job description

Compensation

Compensation Type: Hourly

Compensation: $20.85

The Specialist, Library Circulation primarily performs various duties within the circulation area, while providing excellent customer service. The position strives to provide an optimal user experience accessing the library's materials, systems, facilities, and services.

ESSENTIAL JOB FUNCTIONS

• Circulation Support Performs various duties within the library circulation area, including staffing the service desk; checking in/out materials; renewing materials; re-shelving materials; shelf reading; shifting; creating patron records; creating book cards; processing and packing/unpacking OhioLINK items; and assisting patrons in the 105 computer lab. Participates in monthly book displays.


• Assumes general responsibility for circulation operations, subject to management overview and supervision.


• Assists with projects, as directed. Supports library initiatives with regards to social media postings and content sharing, as directed.


• Customer Service Provides assistance and support to library patrons and guests. Utilizes library software systems to retrieve and enter data. Instructs customers in the use of library systems and equipment. Provides general information on the use of library facilities and services. Refers patrons to Librarians and other departments for assistance, as needed. Resolves customer, operational, and administrative issues.


• Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.


• Other duties as required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and training.


• Communicates any concerns related to building operations to appropriate contacts.


• Works outside the normal workweek schedule to support library operations, as scheduled, including weekends.


• *Regular, predictable, and punctual attendance is required.

Schedule:

28 hours/week

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Associate's Degree in related field.


• Two (2) years' experience in customer service.


• *An appropriate combination of education, training, coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).


• CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time: Part time

Union (If Applicable):

Scheduled Hours: 20