Library Associate: Customer Service & Programs

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 58,000 - 66,000; Full time

Job summary

DC Public Library seeks a Library Associate to support paraprofessional functions, assist customers, and help maximize library use for patrons of all ages. The role emphasizes teamwork, quality service, and outreach within DC’s diverse communities.

Responsibilities include assisting with technology use, program support, shelving, and general clerical tasks. Requires a bachelor’s degree and at least 1 year of in-person customer service experience.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of 1 year of direct, in-person customer service experience.
• Experience using computers and related technology in a work environment.
• Ability to exercise independent judgment and tact in applying policies, rules, or regulations.
• Ability to communicate effectively in writing and in person.
• Ability to establish and maintain effective working relationships.
• For current District of Columbia employee candidates only - Possess at least 1 year of specialized experience at the next lower grade level of a CS 7 OR 2 years of specialized experience at a CS 6 (non-probationary).

Responsibilities

• Provides direct customer service to library customers and assistance in using the library and its resources.
• Assists library customers with routine technology use, such as printing, scanning, copying, emailing, formatting, downloading, and other basic computer tasks.
• Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
• Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out.
• Assists in maintaining a welcoming and comfortable library environment.
• Performs routine clerical/administrative functions.

Skills

Customer service

Technology use

Communication

Independent judgment

Teamwork

Education

Bachelor’s degree

Job description

DC Public Library seeks a Library Associate to support paraprofessional functions, assist customers, and help maximize library use for patrons of all ages. The role emphasizes teamwork, quality service, and outreach within DC’s diverse communities.

Responsibilities include assisting with technology use, program support, shelving, and general clerical tasks. Requires a bachelor’s degree and at least 1 year of in-person customer service experience.