Customer-Focused Library Associate

DC Government; Washington (District of Columbia); On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Annual vacation

Job summary

The District of Columbia Public Library is seeking motivated, customer service‑oriented individuals for the Library Associate role. This paraprofessional position supports library operations and helps customers of all ages use library resources efficiently.

You will assist with technology tasks, help librarians with programs and outreach, shelve materials, and maintain a welcoming environment while adapting to flexible hours and a busy urban library system across 26 branches.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum 1 year of direct, in-person customer service experience.
• Experience using computers and related technology, including smartphones, tablets, cloud‑based software, and mobile applications in a work environment.
• Ability to exercise independent judgment and tact in the application of policies, procedures, rules, or regulations in difficult or sensitive situations.
• Ability to communicate effectively in person and in writing.
• Ability toestablishand maintain effective working relationships.
• For current District of Columbia employee candidates only - Possess at least 1 year of specialized experience at the next lower grade level of a CS 7 OR 2 years of specialized experience at a CS 6 (non-probationary).

Responsibilities

• Provides direct customer service to library customers and assistance in using the library and its resources.
• Assists library customers with routine technology use, such as printing, scanning, copying, emailing, formatting, downloading, and other basic computer tasks.
• Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
• Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out, as needed.

Skills

Customer service

Communication

Independent judgment

Education

Bachelor's degree

Tools

Smartphones & tablets

Cloud-based software

Office software

Job description

The District of Columbia Public Library is seeking motivated, customer service‑oriented individuals for the Library Associate role. This paraprofessional position supports library operations and helps customers of all ages use library resources efficiently.

You will assist with technology tasks, help librarians with programs and outreach, shelve materials, and maintain a welcoming environment while adapting to flexible hours and a busy urban library system across 26 branches.