Community Library Services Specialist

Baltimore County Public Library; Parkville (MD); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Baltimore County Public Library is seeking a dedicated Library Services Assistant to assist customers, manage materials, and support branch operations. You will help users with computer access, reservations, and digital resources, while contributing to program delivery and community outreach.

The role requires strong customer service, basic tech skills, and the ability to work collaboratively in a fast-paced library environment across multiple branches.

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or equivalent required.
• Must be able to use computers, various software and other technology to perform essential duties and assist customers.
• Meet federal/state requirements to act as passport application agent (required for full-time Library Services Assistant assigned to locations offering passport services).

Responsibilities

• Assist customers with their library needs and provide information and referrals.
• Support shelving, merchandising, and processing of materials.
• Manage library accounts, including payments and reservations.
• Help customers register for appointments and reserve meeting spaces (in-person, by phone, or virtually).
• Assist with using the library website/catalog and accessing databases.
• Support public computers and digital content access.
• Assist with programs and outreach events and branch operations.

Skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Tools

Passport application system

Job description

Baltimore County Public Library is seeking a dedicated Library Services Assistant to assist customers, manage materials, and support branch operations. You will help users with computer access, reservations, and digital resources, while contributing to program delivery and community outreach.

The role requires strong customer service, basic tech skills, and the ability to work collaboratively in a fast-paced library environment across multiple branches.