Part-Time Library Services Assistant – Customer Experience

Washington County, MN; Minnesota; On-site; USD 26,000 - 33,000; Part time

Job summary

Washington County Library is seeking experienced customer service professionals to fill Library Services Assistant roles. You will greet customers in person, virtually, and by phone, register new library cards, assist with circulation, check-in, shelving, and help customers with computer and printing needs.

The role emphasizes inclusive service and community representation. Candidates should have a high school diploma or equivalent and at least one year of paid work experience with six months in

Qualifications

• High school diploma or equivalent and one year of paid work experience that includes six months of customer service and six months using computers and software applications.
• Experience in a customer-centric environment providing customer support and helping people find information.
• Ability to interact in writing and in person with people of diverse backgrounds.

Responsibilities

• Greet customers in person, virtually, and by phone and register new customers.
• Assist library users with circulation services and computer, printing, and device needs.
• Sort, shelve materials and maintain a safe, welcoming environment.
• Provide tech assistance in a clear, patient manner.

Skills

Customer service

Communication

Teamwork

Technology support

Education

High school diploma or equivalent

Tools

Self-check machines

Cash registers

Computers & software

Job description

Washington County Library is seeking experienced customer service professionals to fill Library Services Assistant roles. You will greet customers in person, virtually, and by phone, register new library cards, assist with circulation, check-in, shelving, and help customers with computer and printing needs.

The role emphasizes inclusive service and community representation. Candidates should have a high school diploma or equivalent and at least one year of paid work experience with six months in