Library Associate - Circulation and Technical Services

State; Agawam (MA); On-site; USD 48,000 - 57,000; Full time

Job summary

Agawam Public Library seeks a Library Associate for Circulation and Technical Services in Agawam, MA. The role requires directing circulation operations and supporting cataloging, acquisition, and processing with a high level of professional expertise.

Under supervision, you will supervise senior clerks, train staff, and ensure confidentiality of library records while delivering outstanding customer service across morning, afternoon, evening, and Saturday shifts.

Qualifications

• Four-year college degree required, with some library science coursework.
• Considerable pre-professional librarian experience.
• Strong customer service and patron-focused attitude.
• Desktop publishing and video editing experience preferred.
• Knowledge of modern library science principles and methods.

Responsibilities

• Provides superior customer service and patron-focused solutions to library services.
• Manages library circulation services, including supervision of circulation activities on a day-to-day basis.
• Supervises and trains circulation staff and volunteers, and handles employee concerns and problems.
• Performs all functions related to circulation of library materials, including checking materials in/out, collecting fees and registration of new patrons.
• Develops, coordinates and interprets system-wide circulation policies and procedures.
• Evaluates circulation operation procedures and makes adjustments as needed to improve efficiency.
• Interprets circulation services/policies for the public, handles patron relations concerning circulation activities.
• Assists at Information Desk as necessary. Attends professional meetings and conferences.
• Performs related work as required.

Skills

Customer service

Library science knowledge

Reader interests

Pre-professional librarian experience

Desktop publishing

Video animation

Video editing

Education

BA/BS

Library science coursework

Job description

Library Associate - Circulation and Technical Services, Agawam Public Library (Agawam)

This is responsible, professional, library work involving some supervisory responsibility.

Work involves responsibility for supervising and participating in the services and activities of a library program of broad scope, activity, and staff. Under general supervision of the Library Director or designated Department Head, oversees the operations of the Circulation and Technical Services Departments, and performs a range of complex and specialized library tasks requiring a high level of professional expertise and customer service skills. This position may occasionally cover other public desks as required.

Provides direct service to the public in areas such as circulation, materials cataloging, acquisition and processing, and quality standards. Ensures strict confidentiality of library records. Work is performed with relative independence in accordance with established standards and procedures under the direction of an administrative superior who reviews work through reports, departmental meetings, conferences, and occasional inspections. Supervision may be exercised over Senior Clerks. This position is full-time (35 hours per week) and includes morning, afternoon, evening, and Saturday work hours.

ESSENTIAL FUNCTIONS (The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Provides superior customer service and patron focused solutions to library services.
• Manages library circulation services, including supervision of circulation activities on a day-today basis.
• Supervises and trains circulation staff and volunteers, and handles employee concerns and problems.
• Performs all functions related to circulation of library materials, including checking materials in/out, collecting fees and registration of new patrons.
• Develops, coordinates and interprets system-wide circulation policies and procedures.
• Evaluates circulation operation procedures and makes adjustments as needed to improve efficiency.
• Interprets circulation services/policies for the public, handles patron relations concerning circulation activities.
• Assists at Information Desk as necessary. Attends professional meetings and conferences.
• Performs related work as required.

Qualifications

• Considerable knowledge of the principles, methods, and techniques of modern library science. Superior customer service skills and a patron focused work attitude.
• Considerable knowledge of reader interest levels, and of books and authors in general.
• Graduation from a four-year college or university, with some work in library science.
• Considerable experience as a pre-professional librarian.
• Desktop publishing, video animation experience, and video editing, strongly preferred

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$48,297.60- $57,465.72/year

Salary Notes

Six annual steps to reach highest level.