Technical Services Division Head

State; Haverhill, Northern (MA, KY); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Haverhill Public Library is seeking a Technical Services Division Head to lead the processing, cataloging, and circulation support functions in Haverhill. The role requires oversight of iPage/ordering, standardization, and collaboration with MVLC and administration.

The ideal candidate will have a BA/BS (MLS preferred) with 1–3 years library experience, strong communication, attention to detail, and the ability to supervise staff and volunteers while maintaining service excellence.

Qualifications

• BA/BS required; MLS preferred.
• 1-3 years library experience.

Responsibilities

• Process library materials and oversee iPage ordering.
• Coordinate MVLC committee activities and stay current on standards.
• Provide feedback to administration on tech services.
• Assist staff with tech services tasks and troubleshooting.
• Ensure smooth operation of Tech Services and supervise staff/volunteers.
• Liaise with vendors and MVLC staff; recommend products.

Skills

People skills

Communication

Attention to detail

Typing skills

Quick learner

Tact and judgment

Independent work

Time management

Education

BA/BS

MLS preferred

Job description

Technical Services Division Head, Haverhill Public Library (Haverhill)

*This job will be available due to a retirement*

Job Summary

Performs all duties related to the processing of librarymaterials as needed including: labeling, stamping, covering,and any other handling required. Knowledge and experiencewith RDA, Dewey Decimal Classification, Library of CongressSubject Headings, and MARC format to catalog a variety ofmaterials. Will work regular shifts at the circulation deskand should be comfortable with the circulation of librarymaterials including checkouts, check-ins, renewals, patronregistration, reserves, and collection of fines and fees.May be asked to fill in at the Youth Services or Circulationdesks. Represents the library in a pleasant and helpfulmanner in all aspects of work.

SUPERVISION RECEIVED

Works under the supervision of the Assistant Director,ultimately reports to the Director

SUPERVISION EXERCISED

Supervises Tech Services assistants and volunteers, withguidance from Assistant Director. May be asked to serve asmanager in absence of a Department Head.

MAJOR DUTIES AND RESPONSIBILITIES

• Processes materials.
• Oversees iPage/online ordering system
• Stays up to date on industry standards and changes;participates in MVLC committee meetings
• Provides timely feedback to Assistant Director andDirector on anything related to Tech Services, includingiPage/ordering/processing/budget; alerts admin to problems
• Assists other staff members in tech services relatedtasks, troubleshoots
• Oversees the smooth operation of the Tech Servicesdepartment and all related processes, while reportingdirectly to admin
• Regularly deals with vendors and relevant MVLC staffmembers
• Recommends products and services to admin

PHYSICAL DEMANDS

While performing the essential functions of this job, theemployee is regularly required to bend and stoop; stand andwalk on a frequent basis; lift and/or move objects weighingup to 50 pounds; must be able to effectively communicatewith the public.

Qualifications

MINIMUM QUALIFICATIONS

Bachelors Degree required, MLS degree preferred

Previous library experience, 1-3 years

KNOWLEDGE, SKILLS, AND DESIRABLE ABILITIES

• Ability to meet people easily and get along well withothers.
• Ability to express oneself clearly, concisely andpleasantly in the English language both orally, in personand over the phone, and in writing.
• Ability to handle minute detail and repetitivetasks.
• Accurate typing and word processing skills.
• Ability to learn new skills quickly.
• Ability to handle situations with tact, courtesy,initiative, resourcefulness, good judgment andpunctuality.
• Ability to work independently and with minimalsupervision.
• Ability to work quickly and efficiently, meetdeadlines, and stay organized.

SCHEDULE

40 hours per week, will include evenings and rotatingweekends.

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$995.24- $1,188.72/week

KNOWLEDGE, SKILLS, AND DESIRABLE ABILITIES

• Ability to meet people easily and get along well withothers.
• Ability to express oneself clearly, concisely andpleasantly in the English language both orally, in personand over the phone, and in writing.
• Ability to handle minute detail and repetitivetasks.
• Accurate typing and word processing skills.
• Ability to learn new skills quickly.
• Ability to handle situations with tact, courtesy,initiative, resourcefulness, good judgment andpunctuality.
• Ability to work independently and with minimalsupervision.
• Ability to work quickly and efficiently, meetdeadlines, and stay organized.

SCHEDULE

40 hours per week, will include evenings and rotatingweekends.

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$995.24- $1,188.72/week

Salary Notes

Starting salary based on qualifications, steps on union pay scale to follow

Closing Date

Open until filled, priority given to applications received by September 11, 2026