Public Services Assistant

Stow-Munroe Falls Public Library; Stow (OH); On-site; USD 12,000 - 15,000; Part time

Job summary

Stow-Munroe Falls Public Library is seeking a Public Services Assistant in Circulation for a 20-hour weekly schedule. The role starts at $13.34 per hour and includes vacation, sick, emergency, and bereavement leave. Reporting to the Head of Circulation Services, you will support timely service to patrons.

Main duties include checking materials in/out, issuing cards, operating the cash drawer, shelving, processing interlibrary loans, and assisting with holds and patron questions.

Qualifications

• GED or a high school diploma.
• Proficiency in Microsoft Office and library software.
• Ability to develop and maintain positive working relationships.

Responsibilities

• Answer phone and resolve patron issues.
• Check materials in and out and issue library cards.
• Operate cash drawer and tally money.
• Perform shelving duties and shelf maintenance.
• Process interlibrary loan materials.
• Provide general services to patrons.
• Attend meetings and trainings for professional development.
• Assist with holds and daily tasks as assigned.
• Occasional travel for off-site meetings may occur.
• Evening or weekend hours may be required.

Skills

Communication skills

Interpersonal skills

Professional image

Education

GED or high school diploma

Tools

Microsoft Office Suite

Library software

Job description

Public Services Assistant

Department

Circulation

Pay Grade

2

Supervises

None

Reports to

Head of Circulation Services

Position Summary

Under general direction, the Public Services Assistant performs circulation services.

This is a part-time, 20-hour-a-week position, starting at a pay rate of $13.34 per hour, that includes vacation pay, and sick, emergency and bereavement leave.

The position remains open until filled.

Duties and Responsibilities

• Answers phone and call patrons to resolve issues
• Checks materials in and out to patrons
• Issues library cards
• Operates cash drawer and tallies money
• Performs all circulation duties according to priority
• Performs shelving duties, including shelf maintenance
• Processes interlibrary loan materials
• Provides general services to patrons
• Responsible for continuous professional development through attendance at meetings, conferences, in-service training sessions and committee assignments
• Retrieves items from the daily holds list
• Performs additional duties as assigned

Education and Experience

• GED or a high school diploma

Knowledge, Skills, Abilities

• Communicate effectively in written and oral form
• Proficient in Microsoft Office Suite and related library software
• Develop and maintain effective working relationships with Supervisors and co-workers
• Interact and communicate appropriately with patrons and staff
• Present a positive, professional image to the public

Working Conditions and Physical Requirement

• This job operates in a professional environment with exposure to central climate control,
  overhead lighting, and low- to- moderate noise levels. The environment involves everyday
  risks or discomforts that require normal safety precautions typical of offices, which include
  the need for general safe workplace practice with office equipment, avoidance of trips and
  falls, and observance of fire regulations. Employee is occasionally exposed to minor cuts and
  other injuries.
• While performing the duties of this job, the employee regularly interacts with the public.
  The employee is required to speak and hear, sit for extended periods of time, stand, walk,
  bend, stoop, use hands and fingers to perform repetitive motions, climb ladders to reach high
  shelves, squat to reach low shelves, reach for materials at various angles and locations, and to
  lift, push, or pull objects weighing up to 25 pounds. It requires the ability to use standard
  office equipment including computers.
• Some travel by personal automobile for off-site meetings in various settings may occur.
  Occasional overnight travel may be required.
• Working hours vary based on community service event schedules and when the Library
  is open to the public. Includes evenings and weekends.