Liability Claims Team Lead - Coaching & Process Improvement

Engle Martin; Austin (TX); Presencial; USD 60.000 - 80.000; Tempo integral

Resumo da vaga

Eberl Claims Service is seeking a team-oriented supervisor in Austin, TX, to lead Claims Administrators and File Reviewers. You will ensure workload balance, quality, and client compliance while guiding new hires and coordinating with vendors.

The role requires strong customer service, attention to detail, and proficient use of MS Office and claims software. A bachelor’s degree or equivalent experience is preferred, with 2–4 years in claims-related fields.

Qualificações

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Experience with claim settlement practices in the relevant states.
• Strong customer service and relationship-building skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and learning claims/operational systems.

Responsabilidades

• Supervise and support day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to meet service standards.
• Review completed work for policy and client compliance.
• Onboard and train new team members on claims procedures and SLAs.
• Support vendor communication and performance monitoring.
• Identify process improvements to enhance quality and customer experience.
• Promote a collaborative team environment and provide feedback to the Team Manager.

Conhecimentos

Customer service

Coaching/mentoring

Attention to detail

Communication

MS Office

Xactimate/XactContents

Team leadership

Formação

Bachelor’s degree or equivalent experience

Ferramentas

Xactimate

XactContents

Descrição da vaga

Eberl Claims Service is seeking a team-oriented supervisor in Austin, TX, to lead Claims Administrators and File Reviewers. You will ensure workload balance, quality, and client compliance while guiding new hires and coordinating with vendors.

The role requires strong customer service, attention to detail, and proficient use of MS Office and claims software. A bachelor’s degree or equivalent experience is preferred, with 2–4 years in claims-related fields.