Claims Team Lead — Operations & Coaching

Cor Partners, Inc.; Denton (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Eberl Claims Service in Denton, TX is seeking a proactive Claims Team Lead. You will supervise Claims Administrators and File Reviewers, assign workloads, monitor quality, and ensure timely, compliant work.

You will mentor new team members, support vendor communications, track performance, and identify process improvements to enhance service levels for clients, site managers, and adjusters.

The role offers a path for growth in a people‑focused, tech‑driven environment.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Proficiency in Microsoft Office and claims/operational systems including Xactimate and XactContents.

Responsibilities

• Supervise and support the day‑to‑day work of Claims Administrators and File Reviewers, providing direction and guidance as needed.
• Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards.
• Review completed work to ensure compliance with company policies, quality guidelines, and client requirements.
• Serve as the first point of contact for day‑to‑day team questions and escalate significant concerns to the Team Manager.
• Support onboarding and training of new team members to ensure understanding of claims procedures and SLAs.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions.

Skills

Team leadership

Coaching

Customer service

Time management

Communication

Mentoring

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

XactContents

Microsoft Office

Job description

Eberl Claims Service in Denton, TX is seeking a proactive Claims Team Lead. You will supervise Claims Administrators and File Reviewers, assign workloads, monitor quality, and ensure timely, compliant work.

You will mentor new team members, support vendor communications, track performance, and identify process improvements to enhance service levels for clients, site managers, and adjusters.

The role offers a path for growth in a people‑focused, tech‑driven environment.