LGBTQ Employment Programs Data & Career Coach

Jobtailor; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

San Francisco LGBT Community Center is seeking a dedicated program specialist to support its Trans and LGBTQ Employment programs, deliver client services, and drive data-driven reporting.

You will handle intake, case management, job-search coaching, and coordinate workshops, while maintaining confidential files and collaborating with diverse teams. The role requires strong data skills and grant reporting familiarity, serving the local Bay Area community.

Qualifications

• Minimum two years of experience in workforce development or trauma-informed case management.
• Familiarity with government grant contracts and grant reporting structures.
• Ability to learn new data systems, including WFC reporting tools.
• Excellent computer skills, including MS Office, Google Suite, Zoom, Salesforce CRM or similar programs.
• Commitment to the mission of the San Francisco LGBT Community Center and to working in a multicultural environment.

Responsibilities

• Support the Center’s Trans and LGBTQ Employment programs through day-to-day programming, events, and client services.
• Maintain Employment Services program administration and support annual monitoring and compliance reviews.
• Develop monthly, annual, and ad hoc program reports.
• Maintain confidential client files.
• Collect and enter program data into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM.
• Track program impact through qualitative and quantitative reports.
• Support participant forms for two or more city grants.
• Collect demographic and impact data for Employment Services clients.
• Present grant impact data and program metrics monthly using PowerPoint and Salesforce CRM.
• Participate in long-term program planning.
• Provide intakes, assessments, Individual Employment Plans, case management, job-search and career-development coaching, and referrals.
• Assess participants’ occupational skills and interests relative to the local job market.
• Help participants set and reach employment objectives.
• Coordinate, develop, and facilitate job-search workshops and groups for trans/GNC/LGBTQ community members.
• Coordinate the Employment Services intake process, including scheduling and leading intake meetings, collecting enrollment forms, transitioning clients to active caseloads, and maintaining the waitlist.
• Respond to community inquiries by phone or email and refer inquiries to appropriate staff or resources.
• Perform other related duties as assigned

Skills

Data Management

Program Reporting

Client Services

Job-Search Coaching

Intake Coordination

Skills Assessment

Workshop Facilitation

Confidentiality

Project Management

Bilingual Skills

Salesforce CRM

Tools

Salesforce CRM

Excel

Google Spreadsheets

PowerPoint

Google Suite

Zoom

Workforce Central Reporting Tools

Job description

San Francisco LGBT Community Center is seeking a dedicated program specialist to support its Trans and LGBTQ Employment programs, deliver client services, and drive data-driven reporting.

You will handle intake, case management, job-search coaching, and coordinate workshops, while maintaining confidential files and collaborating with diverse teams. The role requires strong data skills and grant reporting familiarity, serving the local Bay Area community.