Bilingual Employment Services Specialist

Jobtailor; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a dedicated Employment Services professional in San Francisco to provide 1:1 services in English and Spanish, helping transgender clients with barrier removal, job readiness, and referrals. You will co-create Individual Employment Plans, coordinate workshops, and maintain detailed client documentation across Salesforce and SharePoint.

Join a dynamic team focused on community empowerment, collaboration with multiple agencies, and delivering inclusive employment resources in a

Qualifications

• Fluency in English and Spanish is required.
• At least 1 year of experience in workforce development or related fields.
• Strong presentation, networking, and public speaking skills.
• Familiarity with local resources and employment laws for trans communities.
• Excellent written and verbal communication; able to work with diverse groups.
• Ability to maintain confidentiality and manage sensitive information.

Responsibilities

• Provide 1:1 employment services in English and Spanish focusing on barrier removal and job readiness.
• Co-create Individual Employment Plans and support implementation.
• Coordinate and facilitate job search workshops and life skills classes.
• Support group activities for job seekers and participate in employer engagement events.
• Maintain client files, intake forms, and documentation in Salesforce and SharePoint.
• Perform data entry, reporting, and maintain confidentiality of participant information.

Skills

Fluency in English and Spanish

Workforce Development Experience

Strong Presentation Skills

Data Entry

Research Abilities

Strong Communication Skills

Conflict Resolution Skills

Interpersonal Relationship Skills

Teamwork

Tools

Salesforce

Workforce Central

SharePoint

MS Office

Job description

• Provide 1:1 employment services in English and Spanish, focusing on barrier removal, life skills, job readiness, vocational counseling, job search, retention, and referrals
• Conduct assessments and intakes to determine program eligibility, client needs, and appropriate referrals
• Assess participants' occupational skills and interests against the local job market
• Assist clients in setting and reaching employment objectives
• Co-create Individual Employment Plans and support implementation
• Maintain knowledge of local resources
• Assess and refer clients to mental health, medical, legal, crisis intervention, housing, transportation, training, group activity, and workshop resources
• Support group activities for job seekers
• Coordinate and facilitate job search workshops and life skills classes for Trans/GNC/LGBTQ community members
• Provide instruction through demonstrations, lectures, guest speakers, cooperative learning activities, and other teaching modalities
• Support career fairs and Employment Services events, including employer engagement events, drop-in groups, workshops, and group programs
• Maintain client files, enrollment forms, Individual Employment Plans, contact documentation, employment and retention documentation, and evaluation forms
• Ensure confidentiality of program participants and client files
• Document group activities, including sign-in sheets, feedback forms, curricula, speaker information, and Salesforce updates
• Perform data entry in Salesforce, Workforce Central, and SharePoint
• Support minute taking, meeting facilitation, statistical reporting, and written narratives
• Build partnerships with Center teams, staff, and collaborative agencies
• Participate as a member of the Employment Services team
• Support Employment Services program activities and general Center functions
• Collaborate on department planning, evaluation, and sharing best practices and resources
• Perform other related duties as assigned

Requirements

• Cultural humility and demonstrated commitment to the transgender community
• Familiarity with the diversity of transgender, lesbian, gay, and bisexual identities/experiences
• Fluency in English and Spanish required
• A minimum of one year of experience in workforce development, employment services, community development, case management, or volunteer management with adults from various professional backgrounds
• Detail-oriented, hardworking, and able to complete paperwork accurately & in a timely manner
• Strong presentation skills, including networking and public speaking or group facilitation
• Understanding of local resources, local and state employment laws, and employment resources for trans communities
• Strong communication and conflict resolution skills
• Ability to maintain confidentiality
• Strong interpersonal relationship skills
• Ability to work both independently and within a team-oriented organizational structure
• Experience working collaboratively with multiple agencies
• Strong verbal and written communications skills
• Computer proficiency in MS Office or similar programs
• Understanding of the concept of relational databases
• Competent using Internet and excellent research abilities
• Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues
• Ability to adapt to changing environment and priorities
• Commitment to the mission of the San Francisco LGBT Community Center
• Strong commitment to racial, social and economic justice, as evidenced by past/present work
• Must be able to work in a culturally diverse and fast paced environment
• Requires flexibility in working some evenings and/or weekend hours
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily
• Must be able to remain in a stationary position for periods of several hours daily
• Must be able to lift to 20 pounds on an occasional basis
• Must be able to work in a shared office space with 4 or more employees in the same office with moderate levels of noise

Core Competencies

Demonstrates fluency in English and Spanish while providing 1:1 employment services and vocational counseling, with a strong focus on barrier removal and job readiness for the transgender community. Possesses expertise in coordinating workshops, maintaining client documentation, and collaborating with multiple agencies to support diverse client needs.

Highest-signal resume keywords

• Fluency In English And Spanish
• Workforce Development Experience
• Strong Presentation Skills
• Understanding Of Local Resources
• Data Entry In Salesforce

Hard Skills

• Employment Services
• Vocational Counseling
• Job Readiness
• Client Assessments
• Individual Employment Plans
• Data Entry
• Document Management
• Workshop Facilitation
• Research Abilities
• Understanding Of Relational Databases

Soft Skills

• Cultural Humility
• Strong Communication Skills
• Conflict Resolution Skills
• Interpersonal Relationship Skills
• Ability To Work Independently And In Teams

Industry Keywords

• Transgender Community
• Diversity And Inclusion
• Social Justice
• Community Development
• Employment Resources

Tools & Technologies

• Salesforce
• Workforce Central
• SharePoint
• MS Office