Workforce Specialist, Data Coordinator

Jobtailor; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

San Francisco LGBT Community Center is seeking a dedicated program specialist to support its Trans and LGBTQ Employment programs, deliver client services, and drive data-driven reporting.

You will handle intake, case management, job-search coaching, and coordinate workshops, while maintaining confidential files and collaborating with diverse teams. The role requires strong data skills and grant reporting familiarity, serving the local Bay Area community.

Qualifications

• Minimum two years of experience in workforce development or trauma-informed case management.
• Familiarity with government grant contracts and grant reporting structures.
• Ability to learn new data systems, including WFC reporting tools.
• Excellent computer skills, including MS Office, Google Suite, Zoom, Salesforce CRM or similar programs.
• Commitment to the mission of the San Francisco LGBT Community Center and to working in a multicultural environment.

Responsibilities

• Support the Center’s Trans and LGBTQ Employment programs through day-to-day programming, events, and client services.
• Maintain Employment Services program administration and support annual monitoring and compliance reviews.
• Develop monthly, annual, and ad hoc program reports.
• Maintain confidential client files.
• Collect and enter program data into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM.
• Track program impact through qualitative and quantitative reports.
• Support participant forms for two or more city grants.
• Collect demographic and impact data for Employment Services clients.
• Present grant impact data and program metrics monthly using PowerPoint and Salesforce CRM.
• Participate in long-term program planning.
• Provide intakes, assessments, Individual Employment Plans, case management, job-search and career-development coaching, and referrals.
• Assess participants’ occupational skills and interests relative to the local job market.
• Help participants set and reach employment objectives.
• Coordinate, develop, and facilitate job-search workshops and groups for trans/GNC/LGBTQ community members.
• Coordinate the Employment Services intake process, including scheduling and leading intake meetings, collecting enrollment forms, transitioning clients to active caseloads, and maintaining the waitlist.
• Respond to community inquiries by phone or email and refer inquiries to appropriate staff or resources.
• Perform other related duties as assigned

Skills

Data Management

Program Reporting

Client Services

Job-Search Coaching

Intake Coordination

Skills Assessment

Workshop Facilitation

Confidentiality

Project Management

Bilingual Skills

Salesforce CRM

Tools

Salesforce CRM

Excel

Google Spreadsheets

PowerPoint

Google Suite

Zoom

Workforce Central Reporting Tools

Job description

• Support the Center’s Trans and LGBTQ Employment programs through day-to-day programming, events, and client services
• Maintain Employment Services program administration and support annual monitoring and compliance reviews
• Develop monthly, annual, and ad hoc program reports
• Maintain confidential client files
• Collect and enter program data into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM
• Track program impact through qualitative and quantitative reports
• Support participant forms for two or more city grants
• Collect demographic and impact data for Employment Services clients
• Present grant impact data and program metrics monthly using PowerPoint and Salesforce CRM
• Participate in long-term program planning
• Provide intakes, assessments, Individual Employment Plans, case management, job-search and career-development coaching, and referrals
• Assess participants’ occupational skills and interests relative to the local job market
• Help participants set and reach employment objectives
• Coordinate, develop, and facilitate job-search workshops and groups for trans/GNC/LGBTQ community members
• Coordinate the Employment Services intake process, including scheduling and leading intake meetings, collecting enrollment forms, transitioning clients to active caseloads, and maintaining the waitlist
• Respond to community inquiries by phone or email and refer inquiries to appropriate staff or resources
• Perform other related duties as assigned

Requirements

• Cultural humility and demonstrated commitment to the transgender community
• Familiarity with transgender, lesbian, gay, bisexual, and gender non-binary identities/experiences
• Minimum two years of experience working in workforce development and/or trauma-informed case management work
• Familiarity with government grant contracts and grant reporting structures
• Ability to learn new data systems, including WFC reporting tools
• Excellent computer skills, including MS Office, Google Suite, Zoom, Salesforce CRM or similar programs
• Experience with project management tools
• Commitment to the mission of the San Francisco LGBT Community Center
• Experience with and commitment to working in a multicultural environment
• Strong interpersonal, verbal, and written communication skills
• Ability to maintain confidentiality
• Detail-oriented and able to complete paperwork and tasks in a timely manner
• Innovative, solution-oriented approach to complex issues
• Commitment to alternative organizational structures and shared decision-making
• Ability to adapt to changing environments and priorities
• Fluency in English required; bilingual skills highly desired
• Ability to work independently and within a team-oriented structure
• Understanding of local San Francisco/Bay Area community resources preferred
• Ability to operate a computer and common office machinery for up to eight hours daily
• Ability to remain stationary for several hours daily
• Ability to lift up to 20 pounds occasionally
• Ability to work in a shared office space with moderate noise
• Ability to work occasional evenings or weekends
• Local travel may be required; no car required
• Cover letter and resume required for application

Core Competencies

Demonstrates expertise in workforce development and trauma-informed case management, with strong skills in data management and reporting. Committed to supporting the LGBTQ community through effective program administration and client services.

Highest-signal resume keywords

• Workforce Development Experience
• Trauma-Informed Case Management
• Grant Reporting Familiarity
• Salesforce CRM Proficiency
• Data Analysis and Reporting

Hard Skills

• Data Management
• Program Reporting
• Client Services
• Job-Search Coaching
• Intake Process Coordination
• Occupational Skills Assessment
• Workshop Facilitation
• Confidentiality Maintenance
• Project Management
• Bilingual Skills

Soft Skills

• Cultural Humility
• Interpersonal Communication
• Detail-Oriented
• Innovative Problem Solving
• Adaptability

Industry Keywords

• Transgender Community Support
• LGBTQ Employment Programs
• Multicultural Environment
• Community Resources
• Government Grant Contracts

Tools & Technologies

• Microsoft Excel
• Google Spreadsheets
• Salesforce CRM
• PowerPoint
• Google Suite
• Zoom
• Workforce Central Reporting Tools