Workforce Specialist and Data Coordinator

Sfcenter; San Francisco (CA); Hybrid; USD 39,000 - 55,000; Full time

Benefits offered by this job

Paid medical insurance

Paid vacation time

Personal days

Job summary

SF LGBT Community Center in San Francisco seeks a Workforce Specialist and Data Coordinator to support Employment Services for trans and LGBTQ communities. You will handle day-to-day programming, events, and client services while managing data collection, enrollment, and reporting to external funders.

Reports to the Director of Employment Services and collaborates on program strategy, monitoring, and outcomes.

Qualifications

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, bisexual and gender non-binary identities/experiences required.
• Minimum two years of experience working in workforce development and/or trauma-informed case management work.
• Familiarity with government grant contracts and grant reporting structures.
• Ability to learn new data systems including WFC reporting tool or other tools provided by government grant funding partners.
• Excellent computer skills, including experience with MS Office, Google Suite, Zoom videoconference, Salesforce CRM or similar programs.

Responsibilities

• Maintain and support Employment Services Program administration, including supporting annual program monitoring and compliance reviews, and developing monthly, annual, and ad hoc program reports.
• Maintain client files and ensure client confidentiality for program participants.
• Maintain, support, and collect all programmatic data in appropriate platforms per government grant contracts. This includes data collection and entry into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM. Track impact of programs through qualitative and quantitative reports, working alongside the Director of Employment Services to adjust programmatic strategies.
• Support the coordination and completion of participant forms for two or more city grants.
• Partner with employment specialists to collect demographic and impact data for every client within the Employment Services Department.
• Present impact data and program metrics per grant to Employment Services department (and Center staff as appropriate) monthly through PowerPoint and Salesforce CRM in order to track department outcomes.
• In collaboration with Employment Services team participate in long-term program planning.
• Provide individual services to program participants, including intakes and assessment, co-creation of Individual Employment Plans, case management, coaching on job search and career development, and internal and external referrals as relevant.
• Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.
• Coordinate, develop, and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: Resume and cover letter writing; Completing employment applications; Interviewing techniques; Networking; Effective workplace communication.
• Coordinate the Employment Services intake process for new clients looking for services. Responsibilities include scheduling and leading intake meetings, collecting enrollment forms, transitioning new clients onto active caseloads, and maintaining the waitlist as necessary.
• Respond to community inquiries via phone or email, screening and referring inquiries to appropriate Center staff or resources.
• Other related duties as assigned.

Job description

Job Title

Workforce Specialist and Data Coordinator

Reports to: Director of Employment Services

Status: Full Time (37.5 hour/week) Non-Exempt

Compensation: $34.00 Per Hour, includes paid medical insurance, paid vacation time, personal days, health days, and holidays.

Schedule: Mon-Fri; some weekday evenings will be required.

Hybrid: 60% onsite, and 40% remote

Role Overview

Workforce Specialist and Data Coordinator position plays a vital role in supporting the Center’s Trans and LGBTQ Employment programs through providing day to day programming, events, and client services. In addition, the Workforce Specialist and Data Coordinator is responsible for Data Management, enrollment, and reporting to external funders.This position reports to the Director of Employment Services. The Center’s Employment Services programs offer vocational case management, job search and placement assistance, and referrals services, as well as retention support to participants and community partners.

Essential Responsibilities

• Maintain and support Employment Services Program administration, including supporting annual program monitoring and compliance reviews, and developing monthly, annual, and ad hoc program reports.
• Maintain client files and ensure client confidentiality for program participants.
• Maintain, support, and collect all programmatic data in appropriate platforms per government grant contracts. This includes data collection and entry into Microsoft Excel, Google Spreadsheets, Workforce Central grant reporting tools, and Salesforce CRM. Track impact of programs through qualitative and quantitative reports, working alongside the Director of Employment Services to adjust programmatic strategies.
• Support the coordination and completion of participant forms for two or more city grants.
• Partner with employment specialists to collect demographic and impact data for every client within the Employment Services Department.
• Present impact data and program metrics per grant to Employment Services department (and Center staff as appropriate) monthly through PowerPoint and Salesforce CRM in order to track department outcomes.
• In collaboration with Employment Services team participate in long-term program planning.
• Provide individual services to program participants, including intakes and assessment, co-creation of Individual Employment Plans, case management, coaching on job search and career development, and internal and external referrals as relevant.
• Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.
• Coordinate, develop, and facilitate job search workshops and groups tailored specifically for trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including:
• Resume and cover letter writing;
• Completing employment applications;
• Interviewing techniques;
• Networking
• Effective workplace communication.
• Coordinate the Employment Services intake process for new clients looking for services. Responsibilities include scheduling and leading intake meetings, collecting enrollment forms, transitioning new clients onto active caseloads, and maintaining the waitlist as necessary.
• Respond to community inquiries via phone or email, screening and referring inquiries to appropriate Center staff or resources.
• Other related duties as assigned.

Essential Qualifications

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, bisexual and gender non-binary identities/experiences required.
• Minimum two years of experience working in workforce development and/or trauma-informed case management work.
• Familiarity with government grant contracts and grant reporting structures.
• Ability to learn new data systems including WFC reporting tool or other tools provided by government grant funding partners.
• Excellent computer skills, including experience with MS Office, Google Suite, Zoom videoconference, Salesforce CRM or similar programs. Eventbrite and online scheduling skills a plus. Experience with project management tools.
• Commitment to the mission of the San Francisco LGBT Community Center. Experience with and commitment to working in a multicultural environment.
• Strong interpersonal, verbal, and written communications skills, and ability to maintain confidentiality.
• Detail-oriented, hardworking, and able to complete paperwork and tasks in a timely manner.
• Innovative approach, including solution-oriented approaches to complex issues. Commitment to alternative organizational structures and leadership models that share power and decision making with team members effectively.Ability to adapt to changing environment and priorities.
• Fluency in English required, bilingual skills highly desired.
• Commitment to work with a diverse team and collaborate across different work styles, including the ability to work both independently and within a team-oriented structure.
• Understanding of local SF/Bay Area community resources preferred.

Working Conditions

• This position is primarily office based at the Center’s 1800 Market Street location. This position will work a minimum of 80% on-site. This is a hybrid position: Employees work in-office Monday through Thursday and remote on Fridays.
• Essential physical requirements
• Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
• Must be able to remain in a stationary position for periods of several hours daily.
• Must be able to lift to 20 pounds on an occasional basis.
• Must be able to work in a shared office space with 4 or more employees in the same office with moderate levels of noise.
• Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.
• Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window.
• Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required.

Equal Opportunity

The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.

Company Mission

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

• Fostering greater opportunities for people to thrive.
• Organizing for our future.
• Celebrating our history and culture.
• Building resources to create a legacy for future generations.

Contact

SF LGBT Community Center

1800 Market Street, San Francisco, CA 94102

www.sfcenter.org