Bilingual Employment Services Specialist

Sfcenter; San Francisco (CA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Personal days

Holidays

Job summary

The SF LGBT Center in San Francisco seeks a Bilingual Employment Services Specialist to help clients in English and Spanish with job searches, case management, and placement support. You will work a mix of on-site and remote activities, coordinate workshops, develop individual employment plans, and connect participants with community resources to overcome barriers to employment.

Strong documentation, confidentiality, and collaboration with partner agencies are essential in this pivotal role

Qualifications

• Fluency in English and Spanish required.
• At least 1 year of experience in workforce development or related field.
• Strong communication and presentation skills.
• Ability to maintain confidentiality and work with diverse communities.
• Proficient with MS Office and basic CRM/spreadsheet usage.

Responsibilities

• Provide 1:1 and group job search and coaching for clients in English and Spanish.
• Assess eligibility and refer to appropriate resources.
• Develop Individual Employment Plans with enrolled clients.
• Coordinate and facilitate workshops and life skills classes for the LGBTQ community.
• Maintain client files and ensure confidentiality of records.
• Collaborate with partner agencies and Center teams.

Skills

Bilingual (English/Spanish)

Case management

Job description

JOB TITLE: Bilingual Employment Services Specialist

REPORTS TO: Director of Employment Services

STATUS: Full-Time (37.5 hours/week) / Non-Exempt

COMPENSATION: $33.32 Per Hour, includes paid medical insurance, paid vacation time, personal days, health days, and holidays.

SCHEDULE: Mon-Fri; some weekday evenings will be required. Hybrid60% onsite, and 40% remote

GENERAL SUMMARY

Under the direction of the Director of Employment Services, the Bilingual Employment Services Specialist works both 1:1 with clients and in group settings to provide job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment. The Center’s Employment Services programs offer vocational case management, job search and placement assistance, and referrals services, as well as retention support to participants and community partners.

ESSENTIAL RESPONSIBILITIES

• Provide 1:1 services for community members seeking employment in both English and Spanish with a focus on barrier removal, life skills, job readiness, vocational counseling, job search, retention and/or referral to additional resources.
• Conduct assessment and intakes for individuals seeking employment services to determine program eligibility, client needs, and referrals where appropriate.
• Assess participants' occupational skills and interests as they pertain to the local job market and assist them in setting and reaching appropriate employment objectives.
• Co-create Individual Employment Plan (IEP) with enrolled clients and support clients in implementing the employment plan.
• Maintain knowledge of local resources available. Assess and refer clients to internal and external resources as necessary including mental health, medical, legal, crisis intervention, housing, transportation, trainings, group activities and workshops.
• Support group activities for job seekers.
• Coordinate and facilitate job search workshops and life skills classes tailored specifically for Trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including: resume and cover letter writing, completing employment applications, interviewing techniques, networking, effective workplace communication, and pre-job fair tips.
• Coordinate and conduct individual/group instruction through demonstration, lecture, guest speakers, cooperative learning activities, and other modalities of teaching, which address learning style differences and potential learning disabilities.
• Support career fairs and other Employment Services events, including employer engagement events, drop-in groups, workshops and other group programs.
• Maintain client files for each 1:1 client: develop written IEP, ensure enrollment forms are completed and accurate, document client contacts and/or attempted contacts, collect documentation of employment and retention, and evaluation/feedback forms. Ensure confidentiality for program participations and client files.
• Support documentation of all group activities, including collecting sign in sheets, feedback forms, curricula, contact information for speakers and presenters, and updates within Salesforce.
• Support other administrative functions of the Employment Services Program, as necessary and required, which may include data entry in Salesforce, Workforce Central, and Sharepoint, etc., shared minute taking or meeting facilitation, and/or support with statistical and written narratives.
• Support strong partnerships with other Center teams/staff and collaborative agencies.
• Actively participate as a member of the Employment Services team. Support Employment Services program activities and general Center functions as appropriate. Collaborate with team in department planning, evaluation, and sharing best practices/resources.
• Other related duties as assigned.

ESSENTIAL QUALIFICATIONS

• Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, and bisexual identities/experiences required.
• Fluency in English and Spanish required
• A minimum of one year of experience in workforce development, employment services, community development, case management, or volunteer management with adults from various professional backgrounds.
• Detail-oriented, hardworking, and able to complete paperwork accurately & in a timely manner.
• Strong presentation skills, including networking and public speaking or group facilitation.
• Understanding of local resources, local and state employment laws, and employment resources for trans communities.
• Strong communication and conflict resolution skills
• Ability to maintain confidentiality.
• Strong interpersonal relationship skills. Ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies.
• Strong verbal and written communications skills.
• Computer proficiency in MS Office or similar programs, understanding of concept of relational database, competent using Internet and excellent research abilities.
• Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environment and priorities.
• Commitment to the mission of the San Francisco LGBT Community Center.
• Strong commitment to racial, social and economic justice, as evidenced by past/present work
• Must be able to work in a culturally diverse and fast paced environment.
• Requires flexibility in working some evenings and/or weekend hours.

WORKING CONDITIONS

• This position is primarily office based at the Center’s 1800 Market Street location. This position will work a minimum of 80% on-site. This is a hybrid position: Employees work in-office Monday through Thursday and remote on Fridays.
• Essential physical requirements
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to remain in a stationary position for periods of several hours daily.
• Must be able to lift to 20 pounds on an occasional basis.
• Must be able to work in a shared office space with 4 or more employees in the same office with moderate levels of noise.
• Employees in this position must be able to perform these essential functions satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job.
• Hours are primarily Monday – Friday with occasional need for evening or weekend work. Work schedules are negotiable within a standard 8:00 am – 7:00 pm window.
• Local travel may be required for meetings or offsite events. Out of town travel is infrequent and negotiable. No car required.

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

• Fostering greater opportunities for people to thrive.
• Organizing for our future.
• Celebrating our history and culture.
• Building resources to create a legacy for future generations

EQUAL OPPORTUNITY

The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.

Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.

1800 Market Street, San Francisco CA 94102