Level II Technician

TeamLogic IT, Naples/Sarasota, FL; Sarasota (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Career Advancement Opportunities

People First Culture

Job summary

A local IT service provider is seeking an IT Technician II responsible for ensuring system operations and responding to support requests. The ideal candidate will provide technical support via various channels, manage service requests according to SLAs, and perform hands-on repairs. A degree or equivalent experience in IT is required, along with knowledge of relevant tools such as Office 365 and Active Directory. This position offers competitive compensation and opportunities for advancement in a dynamic environment.

Qualifications

• 3 years of equivalent work experience in IT.
• Experience with Windows 7, Server, and Mac OS.
• CompTIA A+ and/or CompTIA Network+ preferred.

Responsibilities

• Provide technical support via phone, web portal, and email.
• Set up systems for new hires, including hardware/software installation.
• Manage service requests and incidents according to SLAs.
• Troubleshoot and resolve support requests efficiently.
• Perform hands-on technical support for hardware repairs.

Skills

Technical Support

Interpersonal Skills

Troubleshooting

Active Directory

Windows Administration

Education

College diploma or university degree in Computer Science

Tools

Office 365

Kaseya RMM

Autotask PSA

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician II Responsibilities:

• Provide technical support via phone, web portal, and email to ensure timely and effective resolution of end-user issues.
• Set up and provision systems for new hires, including hardware and software installation.
• Prioritize and manage service requests and incidents according to defined SLAs.
• Utilize remote tools and diagnostics to troubleshoot and resolve support requests efficiently.
• Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes as needed.
• Install and configure hardware and software across network infrastructure devices, including antivirus updates and security compliance.
• Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP.
• Conduct preventative maintenance on workstations, printers, and peripherals while ensuring company safety and security standards are met.

IT Technician II Qualifications:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Experience with Office 365 administration, Windows 7, Server and Mac OS
• Active Directory knowledge, Kaseya RMM and Autotask PSA experience is a plus
• CompTIA A+ and/or CompTIA Network+ preferred
• Some knowledge and understating of networking devices and appliances.
• Valid Driver License and ability to drive to customer locations when required.

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.