Level III Technician

TeamLogic IT, Henderson, NV; Austin (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Career advancement opportunities

Support and training programs

Job summary

A managed IT services provider in Austin, Texas is seeking a Tier 3 Technician to manage projects and provide technical support. Candidates should have strong communication skills, 10+ years of relevant experience or equivalent education, and a solid understanding of server and network administration. The role demands troubleshooting capabilities and ensuring customer satisfaction. Compensation ranges from $85,000 to $100,000, with a focus on a positive work culture and professional growth.

Qualifications

• Experience with desktop and server operating systems, including Windows 7, 10, 11, Server 2008, 2012, 2016, 2019, and Mac OS.
• Strong understanding of server and network administration.
• A+, Network+, Security+, or equivalent certifications.

Responsibilities

• Provide pre- and post-sales technical support and manage projects end-to-end.
• Deliver technical presentations, draft proposals, and implement IT solutions.
• Handle incoming support requests and ensure timely resolution of technical issues.

Skills

Troubleshooting complex problems

Strong communication

Interpersonal skills

Project management

Customer service

Education

College diploma or university degree in Computer Science

10+ years of equivalent work experience

Tools

Ninja One

VMware

Hyper-V

Active Directory

Azure Cloud

Job description

Hiring a Tier 3 Technician at TeamLogic IT

Are you an IT professional who thrives on solving complex challenges with integrity and a positive attitude? At TeamLogic IT, you’ll join a team that puts customer satisfaction at the heart of everything we do. We’re passionate about delivering cutting-edge solutions, from Azure Cloud to Security and Business Continuity, and partnering with our clients to offer strategic guidance—not just services.

Role Overview

As a Tier 3 Technician, you’ll play a critical role in managing various large and small projects from start to finish. You’ll be a trusted advisor to our clients, helping them meet their business goals with intelligent, reliable technology solutions while upholding our core values of Integrity, Positivity, and Customer Obsession.

Strong communication and interpersonal skills are essential in this role, as you’ll be interacting with team members, executives, and clients alike. You’ll need to troubleshoot complex problems efficiently, deliver exceptional customer service, and handle multiple tasks with ease—all while maintaining a positive and solutions‑focused approach.

Key Responsibilities

• Collaborate closely with the sales team to provide pre‑and post‑sales technical support, including discovery sessions, site visits, and technical assessments.
• Manage projects end‑to‑end, ensuring timely, accurate implementations that exceed client expectations.
• Deliver technical presentations, draft proposals, and implement IT solutions that align with client goals.
• Serve as a trusted technical consultant, ensuring that client relationships are built on trust, honesty, and a commitment to exceeding expectations.
• Handle incoming support requests via phone, web portal, and email, ensuring timely, courteous, and effective resolution of technical issues.
• Manage both hardware and software provisioning, setup, and configuration for new hires.
• Prioritize service requests and incidents in alignment with defined SLAs.
• Troubleshoot issues using remote tools and diagnostic utilities; perform hands‑on fixes for hardware problems when necessary.
• Install and configure hardware, software, and network infrastructure devices.
• Ensure antivirus software is installed and up-to-date.
• Administer servers using Active Directory, DNS, DHCP, and File & Print services.
• Perform basic network firewall and switch configuration and maintenance.
• Conduct preventative maintenance on workstations, printers, and peripherals using Ninja One for monitoring, reporting, patch management, and alerting.
• Build and maintain positive relationships across departments, delivering technical solutions in a clear and approachable manner.

Requirements

• College diploma or university degree in Computer Science, or 10+ years of equivalent work experience if no formal education.
• Experience with both desktop and server operating systems, including Windows 7, 10, 11, Server 2008, 2012, 2016, 2019, and Mac OS.
• Familiarity with virtualization technologies (VMware, Hyper‑V), Azure Cloud (AWS and Linux are a plus).
• Strong understanding of server and network administration.
• A+, Network+, Security+, or equivalent industry certifications (other relevant certifications will also be considered).
• Experience working with remote troubleshooting tools, hands‑on hardware repair, and performing both desktop and network administration tasks.
• Ability to explain complex technical concepts to non-technical individuals.
• Previous experience working with system monitoring and management tools like Ninja One is a plus but not required (training provided).

Additional Information

• This is a hands‑on role where you’ll be expected to solve problems end‑to‑end and manage projects of all sizes.
• Experience with cloud technologies and virtualization is crucial. Linux experience is an added bonus.
• This position involves a mix of customer‑facing and technical tasks, so strong interpersonal and communication skills are essential.

Compensation: $85,000.00 - $100,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.