Level II IT Technician

TeamLogic IT Richmond; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Competitive Compensation

Career Growth Opportunities

Job summary

Join a dynamic and fast-paced environment where you will be part of a dedicated team focused on delivering exceptional IT support. As an IT Technician, you will play a crucial role in ensuring system functionality and user satisfaction. Your responsibilities will include responding to support requests, provisioning systems for new hires, and maintaining hardware and software across various platforms. This innovative firm values collaboration and offers opportunities for career growth, making it an ideal place for those eager to advance their skills in a supportive atmosphere. If you are passionate about technology and enjoy solving challenges, this role is perfect for you.

Qualifications

• 3+ years of experience in IT support with strong problem-solving skills.
• Knowledge of Active Directory and Office 365 administration is essential.

Responsibilities

• Provide timely support for IT service desk requests via multiple channels.
• Install and configure hardware/software and perform preventative maintenance.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Active Directory

Office 365 Administration

Networking Knowledge

Education

College diploma or university degree in Computer Science

3 years equivalent work experience

Tools

Windows 7

Windows 10

Server 2008

Server 2012

Server 2016

Mac OS

Job description

Benefits:

• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive Compensation
• Flexible Scheduling
• Career Growth Opportunities

Company Overview

If you have a background and skill-set for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Previous MSP Experience highly desired.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Previous MSP Experience highly desired.
• Some knowledge and understanding of networking devices and appliances.
• RMM and PSA Experience a plus.
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred.

Compensation:

$25.00 - $33.00 per hour