Level 3 Technician

TeamLogic IT, Inc.; Rock Hill (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TeamLogic IT, Inc. is seeking an MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration.

Responsibilities include provisioning for new hires, prioritizing incidents to meet SLAs, and maintaining Active Directory, DNS, DHCP, and firewall configurations. MSP experience preferred.

Qualifications

• College diploma or university degree in Computer Science or equivalent work experience (5 years).
• Provide courteous, timely resolution of end-user issues via service desk channels (phone, web portal, email).
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests to meet SLAs.
• Use remote tools and diagnostics to resolve issues; perform hands-on fixes when needed.
• Install and configure hardware/software across network devices; maintain antivirus and virus definitions.
• Server administration via Active Directory, DNS, DHCP; manage network firewall and switches.
• Establish relationships across departments and ensure safety/security standards.

Responsibilities

• Support small business clients with Microsoft 365, Azure, networking, servers, and security solutions.
• Handle service desk tickets, remote and onsite troubleshooting, and network/server administration.
• Design and architecture of network and server solutions; MSP experience preferred.

Skills

Service desk

Remote support

Networking

Server administration

Active Directory

Education

CS degree or 5 years experience

Tools

DNS

DHCP

File & Print Services

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self‑motivated, love solving problems, and take pride in great customer service, you will fit right in.

IT Technician III Responsibilities:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• MSP experience is preferred.

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑stated need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.