Level III Technician

TeamLogic IT, Woodland Hills, CA; Woodland Hills (KY); On-site; USD 48,216 - 61,992; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

People First Culture

Job summary

A managed IT services provider located in Woodland Hills seeks an IT Technician. The role focuses on providing comprehensive IT support, ensuring system functionality, and responding to user requests effectively. Candidates must have strong customer service skills, 5+ years in network/server administration, and expertise with various operating systems including Microsoft Server and Linux. This position offers competitive hourly pay and a supportive work environment for professional growth.

Qualifications

• 5+ years of experience in network and server administration.
• Experience with server and Cloud Virtual systems.
• Valid driver’s license and clean driving record.

Responsibilities

• Ensure system operation and functionality for end users.
• Respond to support requests in a timely manner.
• Work with multiple stakeholders across the organization.

Skills

Interpersonal skills

Problem solving

Customer service

Multi-tasking

Organizational skills

Education

Bachelor's degree (ideal but not required)

Tools

Microsoft Server

Linux

Azure

Mac OS

Remote Monitoring & Management tools

Job description

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• 5+ years of experience in network and server administration management.
• Bachelor's degree is ideal, but not necessarily required – deep knowledge and experience often makes up for a degree.
• Experience with server and Cloud Virtual systems including Microsoft Server, Linux, Azure, and Mac OS.

Compensation: $35.00 - $45.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Qualifications and Requirements

• Do you have any previous Cloud administration experience?
• Do you have a valid driver’s license and a clean driving record?
• Experience with Remote Monitoring & Management tools
• Prior Managed Service Provider experience
• List certifications achieved: MCSE 2012 or 2016, MCSA 2012 or 2016, CompTIA Security+, CompTIA Network+, CompTIA A+
• PSA (Professional Services Automation) Experience
• I was referred to this position by a current employee

Why Should You Join Us?

• Flexible Scheduling
• Competitive Compensation
• People First Culture
• The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.