Level 3 Technician

TeamLogic IT, Rock Hill, SC; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Job summary

TeamLogic IT is seeking a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration.

The ideal candidate is self-motivated, customer service oriented, and ready to contribute to a fast-paced, collaborative environment with a focus on security and reliability.

Qualifications

• Provide service desk support via phone, portal, or email with courteous, timely resolutions.
• Perform provisioning and setup for new hires and office devices.
• Prioritize incidents and requests to meet defined SLAs.
• Use remote tools for diagnostics and on-site fixes as needed.
• Install and configure hardware and software across network devices.
• Maintain antivirus definitions and security hygiene.
• Administer Windows server roles: AD, DNS, DHCP, and file/print services.
• Manage firewall and switch configurations and ongoing maintenance.

Responsibilities

• Support small business clients with Microsoft 365, Azure, networking, servers, and security solutions.
• Handle service desk tickets, remote and onsite troubleshooting.
• Network/server administration and design work as needed.
• Establish strong relationships with departments and colleagues.

Skills

Microsoft 365

Azure

Networking

Server admin

Active Directory

Security

Service desk

Remote support

Customer service

Education

College diploma or university degree in Computer Science

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self‑motivated, love solving problems, and take pride in great customer service, you will fit right in.

IT Technician III Responsibilities:

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end‑user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands‑on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• MSP experience is preferred.

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep‑stated need to expand boundaries, flex know‑how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast‑paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.