Level II Technician

teamlogic-it-careers; Sarasota (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT is seeking an IT Technician II to ensure system operations and timely end-user support. You will be the first reference point for IT tickets and assist with provisioning for new hires across hardware and software.

The role emphasizes collaboration with colleagues from multiple departments, with a need for strong interpersonal skills and problem-solving across Windows, Mac OS, and AD environments. Flexible scheduling and growth opportunities are offered.

Qualifications

• College degree in CS or 3 years equivalent experience.
• Experience with Office 365 administration and Windows/macOS.
• AD, Kaseya RMM and Autotask PSA are a plus.
• CompTIA A+ and/or Network+ preferred.
• Basic networking devices knowledge and a valid driver license.

Responsibilities

• Provide technical support via phone, portal, and email ensuring timely resolution.
• Set up and provision systems for new hires, including hardware and software.
• Prioritize and manage service requests and incidents per SLAs.
• Use remote tools to troubleshoot and resolve requests efficiently.
• Perform hands-on hardware repairs, peripheral installs, and on-site fixes.
• Install and configure hardware/software across network devices with antivirus updates.
• Administer servers using Active Directory, File/Print, DNS, and DHCP.
• Conduct preventative maintenance on workstations and printers while ensuring safety and security.

Skills

Office 365 administration

Windows 7

Server OS

Mac OS

Active Directory

Kaseya RMM

Autotask PSA

CompTIA A+

CompTIA Network+

Networking fundamentals

Education

College diploma or university degree in Computer Science

Tools

Kaseya RMM

Autotask PSA

Active Directory

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician II Responsibilities:

• Provide technical support via phone, web portal, and email to ensure timely and effective resolution of end-user issues.
• Set up and provision systems for new hires, including hardware and software installation.
• Prioritize and manage service requests and incidents according to defined SLAs.
• Utilize remote tools and diagnostics to troubleshoot and resolve support requests efficiently.
• Perform hands-on technical support for hardware repairs, peripheral installations, and other on-site fixes as needed.
• Install and configure hardware and software across network infrastructure devices, including antivirus updates and security compliance.
• Administer servers and IT systems using Active Directory, File & Print services, DNS, and DHCP.
• Conduct preventative maintenance on workstations, printers, and peripherals while ensuring company safety and security standards are met.

IT Technician II Qualifications:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Experience with Office 365 administration, Windows 7, Server and Mac OS
• Active Directory knowledge, Kaseya RMM and Autotask PSA experience is a plus
• CompTIA A+ and/or CompTIA Network+ preferred
• Some knowledge and understating of networking devices and appliances.
• Valid Driver License and ability to drive to customer locations when required.

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Full Background Check and References Required