Level II Technician

TeamLogic IT, Staten Island, NY; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT, Staten Island, NY, is seeking an IT Technician II to ensure system operation and end-user productivity. You’ll respond to support requests, serve as the initial reference for IT tickets, and help maintain high user satisfaction.

Strong communication with colleagues and customers is essential. The role involves hands-on hardware/software tasks, server AD/DNS/DHCP management, and collaboration with multiple departments in a fast-paced environment.

Qualifications

• College diploma or university degree in Computer Science or related field.
• Office 365 administration experience.
• Experience with desktop and server OS including Windows versions and Mac OS.
• Active Directory knowledge required.
• Knowledge of networking devices and appliances.
• CompTIA A+ and/or CompTIA Network+ certifications are a plus.

Responsibilities

• Provide support of incoming service desk requests via phone, web portal, or email to ensure courteous, timely resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests per defined processes to meet SLAs.
• Use remote tools and diagnostic utilities to resolve support requests.
• Perform hands-on fixes at desktop level when needed, including hardware replacements.
• Install and configure hardware and software across network devices.
• Install antivirus software and maintain virus definitions.
• Server administration via Active Directory, DNS, DHCP, and File & Print services.
• Conduct preventative maintenance on workstations, printers, and peripherals.
• Establish good relationships with departments and colleagues.

Skills

Active Directory

Windows OS

Office 365

Remote support

Customer service

Education

College diploma in Computer Science

CompTIA A+ certification

CompTIA Network+ certification

Tools

NinjaOne RMM

Autotask PSA

Job description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seeded need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016 and later, and Mac OS.
• Active Directory knowledge is required
• Knowledge and understating of networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred (proof of up to date certifications required