Level III EngineerTechnician

TeamLogic IT, Lincoln, NE; Lincoln (NE); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Job summary

TeamLogic IT Lincoln seeks an experienced Level III Engineer/Technician to ensure system operation and end-user satisfaction. You will respond to support requests, assist with pre-/post-sales activities, and work closely with the sales team on technical assessments and deployments.

The role requires strong problem-solving, customer service, and multitasking skills, with hands-on experience across Windows, Mac, and Microsoft 365 environments. Local IT operations and teamwork are essential.

Qualifications

• College diploma or university degree in Computer Science or equivalent work experience.
• Experience with desktop and server operating systems including Windows 10/11 and Server variants; Mac OS; Microsoft 365, SharePoint, Entra, Azure and Intune.
• Network+ Certifications, CCNA/CCEA/CCIA (optional).

Responsibilities

• Provide first-line IT support to end users and resolve issues in a timely manner.
• Assist with pre- and post-sales support, site surveys, and technical assessments.
• Manage and maintain Windows/Mac endpoints and server infrastructure, including AD, DNS, DHCP, and File/Print services.

Skills

Problem solving

Customer service

Multi-tasking

Organizational skills

Education

College diploma or university degree in Computer Science

Tools

Windows OS

Mac OS

Microsoft 365

SharePoint

Azure

Intune

Active Directory

DNS

DHCP

Job description

Benefits:

Paid time off

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

People First Culture

Company Overview

If you have a problem-solving background and skillset for IT with a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

Your role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Engineer/Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

You are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. The Engineer/Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

As a Level III Engineer/Technician, you will work jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player

Level lll Engineer/Technician Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Provisioning and system setup for new hires.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Use remote tools and diagnostic utilities to aid in resolving support requests.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Installing and configuring hardware and software components throughout various network infrastructure devices.

Install antivirus software and ensure virus definitions are up to date.

Server administration via Active Directory, File & Print services, DNS, DHCP.

Network firewall and switch administration and maintenance.

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Establishing good relationships with all departments and colleagues.

Ensuring company safety and security standards are met.

Some network and server solution design and architecture.

Level III Engineer/Technician Requirements:

College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.

Experience with desktop and server operating systems including Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, 2019, and Mac OS, Microsoft M365, Sharepoint, Entra, Azure and Intune. Network+ Certifications, CCNA/CCEA/CCIA (optional).

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.