Level II Technician

TeamLogic IT, Henderson, NV; Chapel Hill (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Advancement opportunities

Training & development

Flexible scheduling

Career growth

Competitive compensation

People-first culture

Job summary

TeamLogic IT in Chapel Hill, NC, seeks an IT Technician II to ensure system operation and user productivity by handling support tickets promptly and providing initial reference for IT issues.

You will interact with colleagues across departments and customers daily, delivering hands-on fixes, device provisioning, and end-user support while maintaining security and reliability of IT environments.

Qualifications

• College degree in Computer Science or equivalent.
• Experience with Office 365 administration.
• Experience with desktop and server OS (Windows 7/10, Server 2008-2016, Mac OS).
• Active Directory knowledge is a plus.
• Valid Driver License and ability to drive to customer locations.
• CompTIA A+ and/or CompTIA Network+ preferred.

Responsibilities

• Provide support to the service desk via phone, portal, and email to resolve end-user issues.
• Provision/choose hardware and setup for new hires.
• Prioritize incidents and service requests to meet SLAs.
• Use remote tools and diagnostics to resolve tickets.
• Perform hands-on hardware repairs and peripheral delivery.
• Install/configure hardware and software across network devices.
• Establish safe, secure IT environments and drive to customer sites as needed.

Skills

Interpersonal skills

Customer service mindset

Education

College diploma or university degree in Computer Science

Tools

Office 365

Active Directory

NinjaOne RMM

Autotask PSA

Windows OS

Mac OS

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation Including Bonus Structure
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Valid Driver License and ability to drive to customer locations when required.
• Ensuring company safety and security standards are met.

IT Technician II Requirements:

• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
• Office 365 administration experience.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• Active Directory knowledge is a plus.
• Some knowledge and understating of networking devices and appliances.
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required.
• CompTIA A+ and/or CompTIA Network+ preferred