Level II Tech Support Trainer — Troubleshooting Expert

Pencor Services, Inc.; Lehighton (Carbon County); On-site; USD 50,000 - 75,000; Full time

Job summary

Blue Ridge Communications seeks a Technical Support Trainer for its Level II Technical Support Group.

The trainer will provide a dedicated troubleshooting training resource for Customer Service Representatives and Level II staff, lead training days, and assist with new-hire classes.The role requires effective communication, strong troubleshooting knowledge, and the ability to travel to retail offices quarterly for on-site training and updates.

Qualifications

• Associates Degree in Communications, I.T. or Education or equivalent experience.
• Residency in Pennsylvania required.
• Valid PA driver's license with good driving record.
• Experience in troubleshooting and training in telecommunications context preferred.

Responsibilities

• Lead troubleshooting training days at the Mahoning Contact Center and support live training calls.
• Prepare for new-hire troubleshooting classes and coordinate with in-person attendees.
• Coordinate with the Customer Service Training Department on issues and product changes.
• Travel quarterly to Blue Ridge Retail Office locations to support local training needs.
• Document and present training materials; manage time-sensitive updates.

Skills

Troubleshooting training

Training delivery

Customer service training

Communication skills

Project management

Time management

Documentation

Microsoft Office

Zoom

Basecamp

Education

Associates Degree in Communications, I.T. or Education

Tools

ICOMS

SLICC

CAMP

iGlass

Job description

Blue Ridge Communications seeks a Technical Support Trainer for its Level II Technical Support Group.

The trainer will provide a dedicated troubleshooting training resource for Customer Service Representatives and Level II staff, lead training days, and assist with new-hire classes.The role requires effective communication, strong troubleshooting knowledge, and the ability to travel to retail offices quarterly for on-site training and updates.