Level II Tech Support Specialist

Retail Success; Kansas City (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Retail Success is seeking a Technical Support Representative: Level II to provide support for LuLaRoe BLESS software users and manage technical projects. Responsibilities include developing support documentation, troubleshooting, and maintaining customer relationship management systems.

The ideal candidate will have experience in technical support and strong analytical skills. This is a full-time position based in Kansas City with potential evening or weekend shifts.

Qualifications

• Experience in providing level 2 technical support.
• Strong analytical skills to diagnose complex systems.
• Ability to train staff on technical issues.

Responsibilities

• Provide level 2 technical support to LuLaRoe BLESS software users.
• Develop documentation and support materials for users.
• Troubleshoot computer or operating system issues remotely.
• Maintain CRM systems and merchant account records.
• Collaborate with other departments on projects.

Skills

Technical support

CRM management

Troubleshooting

Documentation

Communication

Job description

Retail Success is seeking a Technical Support Representative: Level II to provide support for LuLaRoe BLESS software users and manage technical projects. Responsibilities include developing support documentation, troubleshooting, and maintaining customer relationship management systems.

The ideal candidate will have experience in technical support and strong analytical skills. This is a full-time position based in Kansas City with potential evening or weekend shifts.