Software Support Specialist

Fullsteam; Monroeville (Allegheny County); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

Fullsteam, RB Retail & Service Solutions, seeks a technically skilled Software Support Technician to assist customers across the United States and Canada. You will provide professional support by phone and remote access, troubleshoot software and networking issues, and create clear customer-facing documentation.

You will document steps and resolutions, collaborate with teams, and stay current on product features. Training is provided; strong communication and problem-solving are essential.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related technical discipline.
• Experience in customer service, help desk, technical support, or systems administration.
• Familiarity with basic networking concepts and troubleshooting concepts.
• Experience using remote desktop or remote support software and support ticketing or help desk software.

Responsibilities

• Provide professional, timely, and effective technical support to customers by telephone and through remote internet support.
• Troubleshoot and resolve software, system, and basic networking issues.
• Assist customers with software installation, setup, configuration, and usage.
• Accurately document customer issues, troubleshooting steps, and resolutions in the ticketing system.

Skills

Communication skills

Analytical thinking

Problem solving

Technical writing

Learning ability

Attention to detail

Education

Associate's degree in IT/CS

Tools

Remote desktop tools

Help desk software

SQL basics

Job description

Fullsteam, RB Retail & Service Solutions, seeks a technically skilled Software Support Technician to assist customers across the United States and Canada. You will provide professional support by phone and remote access, troubleshoot software and networking issues, and create clear customer-facing documentation.

You will document steps and resolutions, collaborate with teams, and stay current on product features. Training is provided; strong communication and problem-solving are essential.