Level II Tech Support Specialist

AMA TechTel; Amarillo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K

Health insurance

Competitive starting salary

Job summary

AMA TechTel is a growing telecommunications company in Amarillo, Texas, seeking a Level II Technical Support Representative for its Technical Support department. The role involves monitoring various communication products, resolving technical issues from customers, and ensuring high levels of customer satisfaction.

The ideal candidate will have strong IT support background, including computer repair and customer service skills, and must thrive in a fast-paced environment. Benefits include competitive compensation and health insurance.

Qualifications

• Minimum 2 years related IT/Help Desk experience preferred.
• Experience with computer repair, software/hardware preferred.
• Ability to learn new software quickly.

Responsibilities

• Monitor and support multiple products 24/7.
• Handle inbound calls from customers to resolve technical issues.
• Report network issues within company timelines.

Skills

Fast-paced environment responsiveness

Teamwork

Communication skills

Organizational skills

Enthusiasm and self-motivation

Customer support experience

Spanish language skills

Education

High school diploma

Associates Degree in CIS

Tools

Comp Tia A+ certification

Microsoft OS

ESI or Shoretel VoIP

Metaswitch or CSX

Job description

AMA TechTel is a growing telecommunications company in Amarillo, Texas, seeking a Level II Technical Support Representative for its Technical Support department. The role involves monitoring various communication products, resolving technical issues from customers, and ensuring high levels of customer satisfaction.

The ideal candidate will have strong IT support background, including computer repair and customer service skills, and must thrive in a fast-paced environment. Benefits include competitive compensation and health insurance.