Telecom Technician

AMA TechTel; Amarillo (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401K

Health insurance

Job summary

AMA TechTel is seeking a Telecom Technician in Amarillo to install and maintain data and telephone services for customers. The role includes troubleshooting VoIP and IP telephony, configuring VLANs and QoS, and training end-users on phone system features.

The ideal candidate has at least 3 years of installation or networking experience and is able to work independently, manage company vehicles, and participate in after-hours on-call rotations.

Qualifications

• Minimum of 3 years' installation or networking experience.
• Phone system administration is a plus.

Responsibilities

• Install and maintain AMA TechTel voice and data services.
• Troubleshoot VoIP, IP telephony, call routing, voicemail, and phone sets at customer locations.
• Configure VLANs, DHCP, NAT, firewalls, and QoS for voice prioritization.
• Train end-users on phone system features.
• Work on and resolve active service tickets.
• Assist other departments as needed.
• Participate in after-hours on-call rotation.
• Maintain accurate service records.
• Manage and track company equipment.

Skills

Wiring knowledge

IP telephony

Networking basics

Diagnostics tools

Low-voltage cabling

Job description

AMA*TechTel, the area's leading telecommunications company, is looking for a self-motivated individual to join our team as a Telecom Technician in Amarillo.

The Telecom Technicianwill install and maintain data and telephone services for our customers.

Job Responsibilities

• Install AMA TechTel's voice and data services
• Troubleshoot VoIP, IP telephony, call routing, voicemail, and phone set issues at customer locations
• Configure local networks for VLANs, DHCP, NAT, firewall rules, and Quality of Service (QoS) for voice prioritization
• Train end-users on phone system features
• Work and resolve active service tickets
• Assist other departments when needed
• Participate in after hours on-call rotation
• Maintain accurate service records
• Manage and track company equipment

Required Skills

• Basic wiring knowledge (568A/B, cross over cable, multi pair, T1, RJ45 Patch panel, 66 block,and 110 panel terminating)
• Strong understanding of IP telephony protocols, LAN/WAN connectivity, and low-voltage infrastructure
• Familiarity with diagnostic tools, punch-down tools, and tone generators
• Solid understanding of TCP/IP, UDP, routing/switching, subnets, and diagnostic tools like ping or traceroute
• Run, pull, splice, and terminate low-voltage category cables, fiber optics, or legacy POTS lines
• Ability to work independently and manage and maintain company vehicles
• Ability to climb ladders up to 12 ft., work in tight spaces or at heights, and lift equipment weighing up to 50–75 lbs.

Required experience

• Minimum of 3 years' Installation or networking experience.
• Phone system administration a plus.

Benefits

• We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.