Customer Service Advisor

AMA TechTel; Amarillo (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K

Competitive starting salary

Job summary

AMA TechTel, located in Amarillo, Texas, is seeking a Customer Service Advisor to join our rapidly growing telecommunications team. The role involves providing exceptional customer support, handling inbound inquiries, and resolving issues effectively.

Qualified candidates will have at least two years of call center experience and a high school diploma. We offer excellent benefits including 401K and health insurance, alongside a competitive starting salary.

Qualifications

• At least two years of call center experience.
• Proven customer support professional.
• High motivation and energy.
• Ability to thrive in fast-paced environments.

Responsibilities

• Handle inbound sales and customer service inquiries.
• Monitor call queues for efficient service.
• Follow call handling guidelines for quality assurance.
• Make outbound calls to resolve customer issues.
• Sell residential products to callers.

Skills

Customer support

Call center experience

Fast-paced environment adaptability

Bilingual (Spanish)

Education

High school diploma

Job description

AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.

Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

Customer Service Advisor Job Responsibilities

• Handle inbound sales, customer service, billing and repair issues.
• Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
• Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
• Follow guidelines set up for proper call handling processes and procedures.
• Achieve quality metrics through Quality Assurance guidelines.
• Make outbound calls to customers to help gather information as necessary to resolve issues.
• Sell residential product offerings to inbound callers while following correct sales procedures.
• All other duties as assigned.

Requirements

• Candidates must be a proven customer support professional with at least two years of call center experience.
• Must also possess a high level of energy and motivation.
• Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
• Telecommunications experience is a plus.
• Must have a high school diploma.
• Spanish speaking preferred.

Benefits

• We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.