Level II IT Help Desk Engineer | AD, 365, Remote Support

Ocean Tomo, a part of J.S. Held; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO

Benefits included

Job summary

A leading IT service provider in San Antonio is seeking a full-time Level 2 help desk/field technician. The ideal candidate should possess excellent customer service skills and have a desire to learn and solve problems. Responsibilities include setting up printers, diagnosing internet issues, and supporting engineers during network deployments. A clean driving record and U.S. citizenship are required. Competitive salary of $50,000 - $60,000 per year along with PTO and benefits offered.

Qualifications

• Experience in IT, particularly in a customer service role.
• Ability to lift up to 50 lbs. is required.
• U.S. citizenship is a must.

Responsibilities

• Setting up printers and diagnosing internet issues.
• Providing remote support to clients.
• Supporting engineers with network deployments.

Skills

Customer service skills

Problem-solving

Rapid learner

Tools

ConnectWise

Anti-Virus software

Microsoft Office

Windows 11

Active Directory

Remote Monitoring Systems

G Suite

Job description

A leading IT service provider in San Antonio is seeking a full-time Level 2 help desk/field technician. The ideal candidate should possess excellent customer service skills and have a desire to learn and solve problems. Responsibilities include setting up printers, diagnosing internet issues, and supporting engineers during network deployments. A clean driving record and U.S. citizenship are required. Competitive salary of $50,000 - $60,000 per year along with PTO and benefits offered.