IT Managed Service Help Desk Support Level II

Ocean Tomo, a part of J.S. Held; San Antonio (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

PTO

Benefits included

Job summary

A leading IT service provider in San Antonio is seeking a full-time Level 2 help desk/field technician. The ideal candidate should possess excellent customer service skills and have a desire to learn and solve problems. Responsibilities include setting up printers, diagnosing internet issues, and supporting engineers during network deployments. A clean driving record and U.S. citizenship are required. Competitive salary of $50,000 - $60,000 per year along with PTO and benefits offered.

Qualifications

• Experience in IT, particularly in a customer service role.
• Ability to lift up to 50 lbs. is required.
• U.S. citizenship is a must.

Responsibilities

• Setting up printers and diagnosing internet issues.
• Providing remote support to clients.
• Supporting engineers with network deployments.

Skills

Customer service skills

Problem-solving

Rapid learner

Tools

ConnectWise

Anti-Virus software

Microsoft Office

Windows 11

Active Directory

Remote Monitoring Systems

G Suite

Job description

Job Description

We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.

We are looking for an experienced IT Professional who has great customer service skills, loves to learn, and is motivated to get problems solved and make people happy daily by solving their technology problems! We hire based on personality and ability to learn. If you have the right attitude we can help you get the right skills.

The position that we are looking to fill is for a full-time Level 2 help desk / field technician.

• Ticketing Systems (ConnectWise preferred)
• Anti-Virus and Malware software
• Microsoft Office through 2016 and 365
• Windows 11
• Active Directory knowledge
• Remote Monitoring Systems
• Providing remote support
• 365 / GSuite knowledge a big plus

Duties will include everything from setting up printers, diagnosing internet issues to helping engineers do complete network deployments. Our clients range in size from 5 users to the enterprise.

We currently have a 99.7% help desk satisfaction rating. Can you help us improve that score?

A current driver's license, clean driving record, and dependable transportation are necessary.

Applicants must be U.S. citizens.

Must be able to lift up to 50 lbs.

Please send a resume, salary history and the best method to contact you.

Compensation: Flexible for the right candidate

PTO and Benefits included

Salary: $50000 - $60000 per year