Level 3 Tech - ITSC

Spectraforce Technologies, Inc.; Folsom (CA); On-site; USD 34,000 - 55,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Level 3 Tech - ITSC to support onsite operations in Folsom, CA.

You will install and configure OS on client laptops, migrate data to new devices, and provide advanced break/fix support while managing tickets in the client's system. This 3-month role (tempt to hire) requires strong customer service, solid Windows 10 proficiency, and familiarity with Microsoft Office; certifications are a plus.

Qualifications

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Excellent customer service and written/verbal communication skills.
• Knowledge of Microsoft Office suite (Outlook, Excel, Word) and Windows 10.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptops.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client ticketing database.
• Process assets returned from clients leaving the company.
• Ensure client inventory assets are stored and distributed professionally.

Skills

Customer service

Written communication

Verbal communication

Tools

Microsoft Office

Windows 10

Job description

Job Title: Level 3 Tech - ITSC

Job Duration: 3 Months (Tempt to Hire)

Location: Folsom, CA 95630

Shift Time: M-F 8AM - 5 PM PST

Overview

You will work in a corporate environment located onsite with one of our largest and most well-known customers.

Your duties will include but will not be limited to:

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.

You will have frequent interaction with clients in person and also via phone, email and IM. You will be required to update the client ticketing system and database.

You may be tasked to assist with asset inventory audits.

Requirements

• 3+ years technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications a plus.