Level 2 Service Desk Engineer - Onsite in Irving

Talentify; Irving (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) retirement plan

Competitive pay

Job summary

INSPYR Solutions seeks a Level 2 Service Desk Technician for 100% onsite support in Irving, TX. The role handles advanced hardware, software, and identity/access issues within a large enterprise, delivering strong customer service and independent issue resolution across Windows/M365 and AD environments.

The candidate will manage incidents via ITSM tools, provide remote and onsite support, and assist with device deployment, patching, and documentation to meet SLAs and KPIs.

Qualifications

• 2–4+ years of enterprise IT support or service desk experience.
• Strong Windows 10/11 and Microsoft 365 knowledge.
• Hands-on AD administration and access management.
• Experience with ITSM/ticketing platforms (ServiceNow).
• Solid networking basics incl. TCP/IP, DNS, DHCP, VPN.

Responsibilities

• Diagnose and resolve advanced technical issues across devices and apps.
• Manage incidents and requests using ITSM tools with SLAs.
• Provide remote and onsite end-user support in a large enterprise.
• Image, deploy, configure, and maintain end-user devices.
• Support Intune, SCCM, and other device management tools.

Skills

Windows 10/11

Microsoft 365

Active Directory

ITSM / ServiceNow

Networking basics

Customer service

Troubleshooting

Tools

ServiceNow

Job description

INSPYR Solutions seeks a Level 2 Service Desk Technician for 100% onsite support in Irving, TX. The role handles advanced hardware, software, and identity/access issues within a large enterprise, delivering strong customer service and independent issue resolution across Windows/M365 and AD environments.

The candidate will manage incidents via ITSM tools, provide remote and onsite support, and assist with device deployment, patching, and documentation to meet SLAs and KPIs.