Service Desk Technician

Talentify; Austin (TX); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Job summary

INSPYR Solutions is seeking a Service Desk Technician in Austin, TX for a 6-month engagement. You will join the Global Support team to resolve hardware and software issues, field calls, emails, and in-person requests, and mentor junior Technicians.

You will install, repair, and maintain PCs, troubleshoot failures, and assist with deployments in a fast-paced environment. US work authorization required.

Qualifications

• 1+ years of experience using and supporting computers (hardware and software).
• Basic understanding and ability to troubleshoot Windows (Mac is a plus).
• Proven skills in PC repair, troubleshooting, deployment, and liquidation.
• Working knowledge of Active Directory.

Responsibilities

• Field telephone calls, email, or in person appointments to troubleshoot and diagnose issues across hardware, software, virtual/cloud, and infrastructure.
• Perform installation, repair, and preventative maintenance of personal computers and related systems.
• Troubleshoot and resolve software and hardware failures.
• Identify network problems related to personal computers.
• Provide technical support, training, process creation and participate in projects.
• Serve as a local leader and mentor to junior Technicians.

Skills

PC repair

Windows troubleshooting

IT support

Hardware troubleshooting

Education

A+ certification

Tools

Active Directory

Job description

Title: Service Desk
Location: Austin, TX
Duration: 6 months, can extend
Compensation: $20hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience: The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.

The Opportunity for You

You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians.

Key Success Factors

• 1+ years of experience using and supporting computers (hardware and software)
• Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus)
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Working knowledge of Active Directory
• A+ certification

Our Benefits Package Includes

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities.

Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance. Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.