Level 2 IT Systems Engineer Work from Home

Leverage IT Group, LLC.; Rockwall (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

Leverage IT Group, LLC. is seeking an IT Support Technician for a permanent, work-from-home role that requires local presence in the Dallas/Fort Worth area. The candidate should have 5+ years of hands-on IT experience and 2–3 years with MSPs, and must pass a hands-on test and a background check.

Responsibilities include diagnosing and resolving issues via phone, remote, and onsite, with a standard schedule of 8am–5pm, Monday through Friday, and occasional after-hours/on-call duties.

Qualifications

• 2–3 years' MSP experience
• 5+ years hands-on IT support experience
• Able to pass hands-on technical test
• Able to pass criminal background check
• Quiet dedicated home office
• Reliable transportation for occasional onsite support

Responsibilities

• Resolve computer, network and server issues by phone, remote, and onsite.
• Work full-time Monday–Friday, 8am–5pm; participate in on-call rotation.

Job description

Job Description

Job Description

This is a permanent, work from home position for a managed IT service company providing IT support for local businesses. However, you MUST be local to the Dallas / Ft. Worth Metroplex. The ideal candidate should have at least 2-3 years' experience working for another MSP, and a minimum of 5 years of hands on IT support experience.

As an IT Support Technician, you will be required to resolve computer, network and server technical issues by phone, remote, and onsite. This is a full-time position (Monday - Friday, 8am - 5pm). There will be occasional after hours' work, and you will be a part of an on-call rotation.

Experience with ground up implementation of Windows Server, Active Directory, VMWare, Terminal Services, or Office 365 is desired.

PLEASE READ:

• - Candidates MUST be able to pass a hands-on technical test
• - Candidates MUST be able to pass a criminal background check.
• - Candidates MUST have a quiet and dedicated work area at home.
• - Candidates MUST have reliable transportation for occasional onsite support.

The ideal candidate will have at least 5 years of hands on experience working in a professional environment with the following technologies:

• Windows 7 and higher
• Windows Server 2012 and higher
• Office 365
• Microsoft Office 2016 and higher
• Active Directory
• DNS
• DHCP
• TCP/IP
• Remote Desktop Services
• Print Queue Configuration and TCP/IP Printing
• Spyware and virus removal
• Hardware break/fix
• Excellent customer service skills