Education IT Support Specialist

All Lines Technology; Saxonburg (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support organization is seeking a dedicated technician to provide Tier One tech support within a school district in Saxonburg, Pennsylvania. The ideal candidate will excel in customer service and have strong troubleshooting skills, familiarity with technology, and interpersonal abilities. Responsibilities include resolving tech problems, assisting stakeholders with tech needs, and creating technical documentation. A High School Diploma is required, and an Associate's Degree is preferred. Your contribution will enhance the educational experience through technology.

Qualifications

• At least one year of customer and technical support experience preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills required.

Responsibilities

• Provide Tier One tech support via calls and emails.
• Identify and resolve technology issues.
• Assist stakeholders with software and hardware.

Skills

Customer service

Technical troubleshooting

Interpersonal skills

Knowledge of Microsoft Office

Familiarity with Google Applications

Networking protocols

Analytical skills

Attention to detail

Education

High School Diploma

Associate's Degree

Tools

Windows Server

Windows 10

Active Directory

Network security tools

Database software (SQL)

Job description

A technology support organization is seeking a dedicated technician to provide Tier One tech support within a school district in Saxonburg, Pennsylvania. The ideal candidate will excel in customer service and have strong troubleshooting skills, familiarity with technology, and interpersonal abilities. Responsibilities include resolving tech problems, assisting stakeholders with tech needs, and creating technical documentation. A High School Diploma is required, and an Associate's Degree is preferred. Your contribution will enhance the educational experience through technology.