Level 2 Audio-Visual Technician

Compucom Staffing; Rio Rancho (NM); On-site; USD 42,000 - 70,000; Full time

Job summary

CompucomStaffing seeks a Level 2 Audio-Visual Technician to join our client’s onsite team in Rio Rancho, NM. The role involves direct client interaction in person and via phone, email, and chat, with cross-training to cover peers and ongoing hands-on experience.

The technician will perform maintenance, firmware updates for Extron/AMX, and coordinate with vendors, ensuring smooth conference room operations and rapid issue resolution.

Qualifications

• Minimum 2+ years of audio/visual experience required.
• Complete knowledge of audio/video signal flow and routing.

Responsibilities

• Perform daily/quarterly preventative maintenance in conference room environments.
• Update database records for service activities both online and offline.
• Serve as point of contact for Level 1 technicians.
• Monitor queues to assist with break/fix and meeting support requests.
• Coordinate meeting support with clients and internal teams.
• Update Extron and AMX firmware for preventative maintenance.
• Engage external vendors for RMA replacements as needed.
• Escalate complex issues to Level 3/4 and assist with large deployments.
• Coordinate with L3/L4 on large deployment or renovation projects.

Skills

Audio Visual experience

Signal flow knowledge

Tools

Extron

AMX

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Rio Rancho, NM. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands‑on training and experience.

Duties And Responsibilities

• Daily and quarterly preventative maintenance checks in the conference room environment
• Daily updates in the database of record, both online and offline
• Acting as point of contact for Level 1 technicians
• Monitoring of online queues to assist customers with break / fix and meeting support requests
• Engaging customers' requests for meeting support
• Updating Extron and AMX firmware for preventative maintenance
• Engage external vendors for RMA replacement
• Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
• Assisting and coordinating L3 / L4 with large deployment or renovation projects

Skills And Qualifications

• Minimum 2+ years of audio / visual experience desired
• Complete knowledge of audio / video signal flow