AV Technician II: Client‑Facing & Cross‑Training

Creative Solutions Services, LLC

Rio Rancho (NM)

On-site

USD 28,000 - 37,000

Full time

14 days+

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Job summary

CompuCom Staffing is seeking a Level 2 Audio-Visual Technician to join the team onsite in Rio Rancho, NM. You will interact with clients in person and via phone, email, and IM, working in a dynamic team and cross-training to backfill peers.

The role includes maintenance, firmware updates, and coordinating with L3/L4 on large deployments. The ideal candidate has 2+ years of AV experience, solid knowledge of AV signal flow, and proficiency with Extron/AMX components, plus strong customer service

Qualifications

2+ years of audio-visual experience.
Complete knowledge of audio/video signal flow.
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders).
May be required to travel between sites using personal vehicle / company van.
Must be able to lift up to 35 lbs. solo.
May be required to walk / sit / stand / crawl / kneel for extended periods.
Excellent customer service skills and written/verbal communication skills.
Requires knowledge of Microsoft Office (Outlook, Excel, Word).

Responsibilities

Perform daily and quarterly preventative maintenance checks in conference room environments.
Update database of record daily.
Serve as point of contact for Level 1 technicians.
Monitor online queues to assist with break/fix and meeting support requests.
Assist and coordinate with L3/L4 on large deployments or renovations.
Engage external vendors for RMA replacements.
Escalate issues to L3/L4 as needed.