Level 2 Audio-Visual Technician

Creative Solutions Services, LLC; Rio Rancho (NM); On-site; USD 28,000 - 37,000; Full time

Job summary

CompuCom Staffing is seeking a Level 2 Audio-Visual Technician to join the team onsite in Rio Rancho, NM. You will interact with clients in person and via phone, email, and IM, working in a dynamic team and cross-training to backfill peers.

The role includes maintenance, firmware updates, and coordinating with L3/L4 on large deployments. The ideal candidate has 2+ years of AV experience, solid knowledge of AV signal flow, and proficiency with Extron/AMX components, plus strong customer service

Qualifications

• 2+ years of audio-visual experience.
• Complete knowledge of audio/video signal flow.
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders).
• May be required to travel between sites using personal vehicle / company van.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk / sit / stand / crawl / kneel for extended periods.
• Excellent customer service skills and written/verbal communication skills.
• Requires knowledge of Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Perform daily and quarterly preventative maintenance checks in conference room environments.
• Update database of record daily.
• Serve as point of contact for Level 1 technicians.
• Monitor online queues to assist with break/fix and meeting support requests.
• Assist and coordinate with L3/L4 on large deployments or renovations.
• Engage external vendors for RMA replacements.
• Escalate issues to L3/L4 as needed.

Skills

Audio-Visual experience

Signal flow knowledge

Extron components

Customer service

MS Office

Travel readiness

Tools

Extron firmware/AV hardware

AMX systems

Job description

Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Rio Rancho, NM. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands‑on training and experience.

Duties and Responsibilities

• Daily and quarterly preventative maintenance checks in the conference room environment
• Daily updates in the database of record, both online and offline
• Acting as point of contact for Level 1 technicians
• Monitoring of online queues to assist customers with break / fix and meeting support requests
• Engaging customers' requests for meeting support
• Updating Extron and AMX firmware for preventative maintenance
• Engage external vendors for RMA replacement
• Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
• Assisting and coordinating L3 / L4 with large deployment or renovation projects

Skills and Qualifications

• Minimum 2+ years of audio / visual experience desired
• Complete knowledge of audio / video signal flow
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders)
• May be required to travel between sites using personal vehicle / company van
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Wage Range

The rate for this position is between $20.21 - $26.95 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.