Facilities AV Tech, Conference Services

JLL; San Jose (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

JLL is seeking an Audio Visual Technician to support our conference spaces and systems. You will deliver white-glove technical assistance for meetings, troubleshoot AV issues, and ensure equipment is available and functional.

Ideal candidates have 2+ years in client-focused environments, familiarity with AV systems, and experience with Teams/Zoom/WebEx. The role demands professional presentation and the ability to manage multiple tasks in a fast-paced corporate setting.

Qualifications

• 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center.
• 2+ years of experience with Microsoft Office in an office environment.
• Familiarity with integrated AV systems.
• Ability to learn new software as required for the position.
• Ability to work in a fast-paced environment with competing priorities.
• Must maintain a professional appearance and demeanor.
• Experience with hotel, corporate conference center, or large enterprise systems.

Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings.
• Proactively identify AV issues and provide solutions to clients’ concerns or needs.
• Demonstrate knowledge of video conferencing services (Teams, Zoom, WebEx, etc.).
• Deploy and operate Crestron Flex and Polycom VTC codec.
• Monitor and manage conference room booking systems and assist with room setup.
• Review setup specifications for meetings and conferences.
• Ensure conference rooms are clean, functional, and properly configured.
• Troubleshoot and maintain audio/video devices and wiring; place IT tickets as needed.
• Perform routine testing, maintenance, and firmware updates on equipment.

Skills

Customer service

Communication

Problem solving

Adaptability

Tools

Microsoft Office

Teams/Zoom/WebEx

Crestron Flex

Polycom VTC codec

IT ticketing systems

Job description

We are looking for an Audio Visual Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Key Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings
• Proactively identify potential AV issues and provide solutions to clients’ concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
• Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills – ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating
• Respond to client requests promptly
• Ensure consumables are available for the client
• Provides support for the audio-video systems and media control systems.
• Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use.
• Alignment and calibration procedures for audio and video devices
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Some commissioning and programming
• Any other duties and tasks assigned

Qualifications

Required

• 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference center
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanor
• Experience with a hotel, corporate conference center, or large enterprise systems

Preferred

• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred)
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)