Level 1 Support Engineer — Fast, Customer‑Focused

ClearCompanies; Orem (UT); On-site; USD 30,000 - 90,000; Full time

Job summary

ClearCenter in Orem, Utah is seeking a competent Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Level One Support Engineer must have solid technical knowledge and communicate clearly to understand problems and explain solutions. They should be customer oriented and patient when dealing with difficult customers, with the aim of adding value for clients and

Qualifications

• Excellent customer service skills
• Strong written and verbal communication
• Strong initiative and problem solving skills

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

Skills

Customer service

Communication

Problem solving

Job description

ClearCenter in Orem, Utah is seeking a competent Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Level One Support Engineer must have solid technical knowledge and communicate clearly to understand problems and explain solutions. They should be customer oriented and patient when dealing with difficult customers, with the aim of adding value for clients and