Customer Support Specialist - Quick Problem Solver

Kedia Corporation; West Valley City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global services company is seeking a Customer Service Representative in West Valley City, UT. This role involves responding to customer inquiries via phone and providing information about products and services. Candidates should possess strong communication skills and a commitment to customer satisfaction. Working in a fast-paced environment, you'll have the opportunity to grow and innovate within the business services field. If you possess the ability to resolve issues and provide excellent service, we encourage you to apply.

Qualifications

• Strong knowledge of customer service principles and processes.
• Ability to listen actively and understand customer needs.
• Effective verbal and written communication skills.

Responsibilities

• Provide information about products and services to customers.
• Resolve customer complaints via phone or in person.
• Maintain records of customer interactions and transactions.
• Process payments and manage billing inquiries.

Skills

Customer and Personal Service

Active Listening

Effective Speaking

Critical Thinking

Writing

Tools

Contact center software

CRM software

Spreadsheet software

Autodialers

Job description

A leading global services company is seeking a Customer Service Representative in West Valley City, UT. This role involves responding to customer inquiries via phone and providing information about products and services. Candidates should possess strong communication skills and a commitment to customer satisfaction. Working in a fast-paced environment, you'll have the opportunity to grow and innovate within the business services field. If you possess the ability to resolve issues and provide excellent service, we encourage you to apply.