Level One Support Engineer

ClearCompanies; Orem (UT); On-site; USD 30,000 - 90,000; Full time

Job summary

ClearCenter in Orem, Utah is seeking a competent Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Level One Support Engineer must have solid technical knowledge and communicate clearly to understand problems and explain solutions. They should be customer oriented and patient when dealing with difficult customers, with the aim of adding value for clients and

Qualifications

• Excellent customer service skills
• Strong written and verbal communication
• Strong initiative and problem solving skills

Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

Skills

Customer service

Communication

Problem solving

Job description

Level One Support Engineer

• Level One Support Engineer
• Full Time
• 1145 E 800 S #190, Orem, Utah, 84097
• Support
• $30,000 - $90,000 a year
• 3+ Years

We are looking for a competent Level One Support Engineer to provide fast and useful technical assistance to customers. You will answer queries on basic technical issues and offer advice to solve them.

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Principal Responsibilities

• Provide first level contact and convey resolutions to customer issues
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving processes

Required

• Excellent customer service skills
• Strong written and verbal communication
• Strong initiative and problem solving skills

About ClearCenter

ClearCenter simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, ClearCenter has millions of customers spanning virtually every country across the globe. ClearCenter is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.