Level 1 IT Technician - Hybrid, Paid Certs, Growth

DigaCore Technology Consulting; Austin (TX); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certification assistance

Job summary

DigaCore Technology Consulting is seeking an entry-level Level 1 IT Technician to resolve day-to-day technical issues and provide reliable, high-quality support for clients. You will work from tickets, troubleshoot common IT challenges, document your work, and collaborate with senior technicians when escalation is needed.

This role suits someone who enjoys problem solving, building technical skills, and delivering excellent client experiences.

Qualifications

• 1–2 years of IT support, help desk, or related technical experience.
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation habits.
• Self-motivated with a strong sense of ownership and accountability.
• Ability to recognize when escalation is needed and collaborate effectively with senior technicians.

Responsibilities

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts generated by monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow-through.
• Maintain accurate documentation, ticket notes, and client records within ConnectWise.
• Support user onboarding, account administration, and device setup activities.
• Communicate clearly with clients regarding progress, expectations, and resolutions.
• Continuously develop technical skills and contribute to team knowledge sharing.

Skills

IT support

Troubleshooting

Documentation

Customer service

Tools

ConnectWise

RMM tools

Ticketing systems

DNS/DHCP/VPN

Job description

DigaCore Technology Consulting is seeking an entry-level Level 1 IT Technician to resolve day-to-day technical issues and provide reliable, high-quality support for clients. You will work from tickets, troubleshoot common IT challenges, document your work, and collaborate with senior technicians when escalation is needed.

This role suits someone who enjoys problem solving, building technical skills, and delivering excellent client experiences.