Level 1 IT Technician - Hybrid, Paid Certs, Growth

DigaCore; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted…

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certificationassistance

Job summary

Digacore is seeking a Level 1 IT Technician in Austin, TX, to resolve day-to-day technical issues, document work, and collaborate with senior technicians for escalations. You will support a range of IT topics from Windows to Microsoft 365, with a focus on delivering reliable, high-quality support to clients.

This role offers growth in a fast-paced MSP environment, with hybrid flexibility and opportunities to earn certifications to advance technical skills.

Qualifications

• 1–2 years of IT support, help desk, or related technical experience.
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation habits.
• Self-motivated with a strong sense of ownership and accountability.
• Ability to recognize when escalation is needed and collaborate effectively with senior technicians.

Responsibilities

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts generated by monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow-through.
• Maintain accurate documentation, ticket notes, and client records within ConnectWise.
• Support user onboarding, account administration, and device setup activities.
• Communicate clearly with clients regarding progress, expectations, and resolutions.
• Continuously develop technical skills and contribute to team knowledge sharing.

Skills

IT support

Help desk

Troubleshooting

Communication

Documentation

Ownership & accountability

Escalation & collaboration

Education

A+ Certification

Network+ Certification

Tools

ConnectWise

RMM tools

Ticketing systems

Job description

Digacore is seeking a Level 1 IT Technician in Austin, TX, to resolve day-to-day technical issues, document work, and collaborate with senior technicians for escalations. You will support a range of IT topics from Windows to Microsoft 365, with a focus on delivering reliable, high-quality support to clients.

This role offers growth in a fast-paced MSP environment, with hybrid flexibility and opportunities to earn certifications to advance technical skills.