Level 1 IT Technician (MSP)

DigaCore; Austin (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Nationwide medical insurance

Dental insurance

Life insurance gifted to all employees

Long-term disability insurance gifted…

FSA and HSA options

401k match

Generous paid time off

Mental health days

Paid certificationassistance

Job summary

Digacore is seeking a Level 1 IT Technician in Austin, TX, to resolve day-to-day technical issues, document work, and collaborate with senior technicians for escalations. You will support a range of IT topics from Windows to Microsoft 365, with a focus on delivering reliable, high-quality support to clients.

This role offers growth in a fast-paced MSP environment, with hybrid flexibility and opportunities to earn certifications to advance technical skills.

Qualifications

• 1–2 years of IT support, help desk, or related technical experience.
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and documentation habits.
• Self-motivated with a strong sense of ownership and accountability.
• Ability to recognize when escalation is needed and collaborate effectively with senior technicians.

Responsibilities

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues.
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems.
• Monitor and respond to alerts generated by monitoring and management systems.
• Escalate complex issues appropriately while maintaining ownership and follow-through.
• Maintain accurate documentation, ticket notes, and client records within ConnectWise.
• Support user onboarding, account administration, and device setup activities.
• Communicate clearly with clients regarding progress, expectations, and resolutions.
• Continuously develop technical skills and contribute to team knowledge sharing.

Skills

IT support

Help desk

Troubleshooting

Communication

Documentation

Ownership & accountability

Escalation & collaboration

Education

A+ Certification

Network+ Certification

Tools

ConnectWise

RMM tools

Ticketing systems

Job description

Level 1 IT Technician

Why Digacore?

We’re a fast-paced, people-first MSP with:

• Real career growth
• Autonomy to own projects and make decisions
• A collaborative culture (we back each other up, no egos)
• Paid certs, hybrid flexibility, and a leadership team that gets IT
• Recognition as one of New Jersey’s Top Workplaces for 2026

At Digacore, we help businesses operate smarter through technology, automation, and exceptional support. We're looking for team members who are curious, dependable, and eager to build their technical skills while making a meaningful impact for clients.

About the Role

As a Level 1 IT Technician, you'll be responsible for resolving day-to-day technical issues and helping clients stay productive through reliable, high-quality support. Working from assigned tickets, you'll troubleshoot common IT challenges, document your work thoroughly, and collaborate with senior technicians when escalation is needed.

This role is ideal for someone who enjoys solving problems, building technical expertise, and delivering a great client experience. You'll gain exposure to a wide variety of technologies while developing the skills needed to advance within a growing MSP.

What You'll Do

• Resolve assigned service tickets involving workstations, Microsoft 365, printers, user accounts, and other common IT issues
• Troubleshoot Windows, Microsoft 365, Active Directory, VPN, and basic networking problems
• Monitor and respond to alerts generated by monitoring and management systems
• Escalate complex issues appropriately while maintaining ownership and follow-through
• Maintain accurate documentation, ticket notes, and client records within ConnectWise
• Support user onboarding, account administration, and device setup activities
• Communicate clearly with clients regarding progress, expectations, and resolutions
• Continuously develop technical skills and contribute to team knowledge sharing

What You Bring

• 1–2 years of IT support, help desk, or related technical experience
• Basic understanding of Windows operating systems, Microsoft 365, Active Directory, and networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and documentation habits
• Self-motivated with a strong sense of ownership and accountability
• Ability to recognize when escalation is needed and collaborate effectively with senior technicians

Nice to Have

• Experience working in an MSP environment
• A+, Network+, or other relevant IT certifications
• Experience with ConnectWise, RMM tools, or ticketing systems
• Familiarity with DNS, DHCP, VPNs, and remote support tools

Perks & Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• FSA and HSA options
• 401k match
• Generous paid time off
• Mental health days
• Paid certificationassistance